Joel Damon Email & Phone Number

As an application developer I provide and maintain solutions and functionality inside of the Artiva Healthcare Product.

As an IT Business Analyst I was in charge of better aligning the companies utilization of the current tools at its disposal. This ranged from pushing for more efficient use of automation processes within the products that were available, to re-evaluating current processes to address any current and future issues that would prevent fluid growth in the company.

Muncie, Indiana Area

As a Software Support Specialist, I was responsible for resolving clientissues and customizing the clients product to meet their changingneeds.

Lockport, New York

As a Global Service Desk Senior Technician, I am responsible for Tier 1 technical escalations and elevated access requests. I act as a mentor and point of contact for Tier 1 personnel and I aim to resolve 90 % of all Incidents/Requests at the Tier 2 level.

Lockport, New York

As a Global Service Desk Technician, I provide Tier-1 technical support for all Yahoos globally on corporate IT issues via phone, email, and live chat ranging from: password resets, hardware and software troubleshooting, account provisioning, network connectivity assistance to on-boarding new employees. Through diagnostic tools, troubleshooting and basic problem-solving methodologies, I aim to resolve 90% of all requests at the Tier-1 level. My work requires that I document all support requests in an enterprise-level tracking system and continually think outside the box to find solutions for problems to keep Yahoos productive.

Akron, New York

Computer Science

Computer Science

Computer Science

High School Deploma