Joel D Fontenot

Joel D Fontenot Email and Phone Number

Sr Engagement Manager and Program Manager @ TEKsystems
Phoenix, AZ, US
Joel D Fontenot's Location
Phoenix, Arizona, United States, United States
Joel D Fontenot's Contact Details

Joel D Fontenot work email

Joel D Fontenot personal email

Joel D Fontenot phone numbers

About Joel D Fontenot

Influential global client delivery and customer success executive successful at establishing high-touch executive client relationships, service management, client experience, and support operations practices for market leaders: VMware, Oracle, Willis Towers Watson, CSG, TEKsystems Global Services. Expert in managing people, service delivery operations, and data to enable expanded capacity and growth. Leveraging comprehensive product, competitor, and market knowledge to guide strategy, optimize revenue, and surpass goals. Known for improving customer satisfaction levels, driving deliverables, generating revenue, and achieving adoption, retention, renewal, and expansion. Recognized for recruiting, developing, and retaining highly effective teams in both strategic and tactical efforts.AREAS OF EXPERTISE• Client Relationship Management (CRM)• Risk Mitigation • Change Management• Coaching / Training / Mentoring• Performance Management• Business Reviews • Software as a Service (SaaS)• System Migration• Data Analysis• Fiscal Management

Joel D Fontenot's Current Company Details
TEKsystems

Teksystems

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Sr Engagement Manager and Program Manager
Phoenix, AZ, US
Website:
teksystems.com
Employees:
26135
Joel D Fontenot Work Experience Details
  • Teksystems
    Sr Engagement Manager And Program Manager
    Teksystems
    Phoenix, Az, Us
    View
  • Teksystems
    Sr Engagement Manager/Program Manager
    Teksystems Dec 2022 - Present
    Phoenix, Arizona, United States
    View
  • Csg
    Client Delivery/Success Executive
    Csg Apr 2019 - Sep 2022
    Phoenix, Arizona, United States
    Reporting to Head of Delivery, served as a trusted strategic advisor, delivered exclusive customer experience coverage to a leading broadband business and residential communications provider. Reimagined this strategic customer’s key business processes related to operational and delivery excellence, improving corporate agility, reliability, and efficiency. Grew client satisfaction, retention, renewal, and expansion strategy and execution.
    View
  • Willis Towers Watson
    Director, Client Engagement
    Willis Towers Watson Mar 2016 - Sep 2018
    Greater Denver Area
    Managed and owned strategic partnership and client experience of Fortune 100 portfolio clients to ensure long-term achievement of corporate expansion goals. Forged executive-level relationships with assigned clients to achieve increased adoption, retention, expansion, and satisfaction.
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  • Vmware
    Manager, Customer Success Team
    Vmware Sep 2015 - Mar 2016
    Colorado
    Led team of 16 focused on customer adoption and success. Served as cross-functional client advocate and primary interface for the vCloud Air product. Managed KPIs, sales pipelines, segmentation, revenue forecasting, and trend identification. Delivered regular performance reviews to manage incentives, and quota attainment.
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  • Oracle
    Sr Director, Technical Customer Support
    Oracle Mar 2005 - Jun 2015
    Colorado
    Directed of 95 technical support engineers and managers. Owned and executed all customer excellence initiatives, ensuring SLAs were delivered. Identified opportunities for enhancements and acted as escalation point safeguarding 24x7 incident and problem management with an absolute focus on service continuity. Ensured internal team members owned goals and development objectives, and custom continuous improvement plan based on customer feedback and business value.
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  • Duke Energy Field Services
    Oss Consultant, Sr. Project Manager
    Duke Energy Field Services May 2002 - Aug 2003
  • Dynegy Connect
    Director, Client Account Management
    Dynegy Connect Aug 1999 - Feb 2002
  • Rhythms Netconnections
    Senior Manager/Provisioning And Implementation
    Rhythms Netconnections Dec 1998 - Jul 1999
    View
  • Gte Communications
    Supervisor/Account Management Team
    Gte Communications Mar 1997 - Dec 1998

Joel D Fontenot Skills

Enterprise Software Management Program Management Project Management Account Management Sales Business Process Process Improvement Leadership Vendor Management Strategic Planning Team Building Consulting Cross Functional Team Leadership Product Management Saas Software Documentation Salesforce.com Customer Satisfaction Crm Sass Vmware Hr Information Management Customer Experience Client Success Crisis Management

Joel D Fontenot Education Details

Frequently Asked Questions about Joel D Fontenot

What company does Joel D Fontenot work for?

Joel D Fontenot works for Teksystems

What is Joel D Fontenot's role at the current company?

Joel D Fontenot's current role is Sr Engagement Manager and Program Manager.

What is Joel D Fontenot's email address?

Joel D Fontenot's email address is jo****@****sgi.com

What is Joel D Fontenot's direct phone number?

Joel D Fontenot's direct phone number is +172083*****

What schools did Joel D Fontenot attend?

Joel D Fontenot attended University Of Colorado Boulder - Leeds School Of Business.

What skills is Joel D Fontenot known for?

Joel D Fontenot has skills like Enterprise Software, Management, Program Management, Project Management, Account Management, Sales, Business Process, Process Improvement, Leadership, Vendor Management, Strategic Planning, Team Building.

Who are Joel D Fontenot's colleagues?

Joel D Fontenot's colleagues are J Jaxson, Jag Maganty, Nageswara Parimi, Aashrith Venepally, Peddathimmakkagari Usharani, Haji Sher Ali, Jim Keplinger.

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