Joel Dixon Email & Phone Number

Nottingham, Md, Us

Remote

● Led the development of app redesign project while maintaining 9+ NPS. Achieved a 100% adoption rate within 4 months of release.● Implemented automated reporting feature that reduced 2-4 month-long generation process to on-demand.● Implemented user aide that improved session answer rate by 25% and reduced required moderator intervention rate by 55%.● Developed Product Roadmap in collaboration with Product leadership.● Served as an Agile coach and advocated for process improvements.● Improved the organization's ability to forecast by implementing story point estimation and velocity tracking.● Collaborated with UX designers and product management to create wireframes and mockups.

● Led the organization's transition to Scrum from waterfall.● Implemented new invitation templating feature that eliminated the need to customize invitations per user.● Implemented user anonymity feature that eliminated the need for support team intervention in sessions with elevated privacy requirements.● Developed and maintained product backlog encompassing stories from multiple different business units.● Collaborated with stakeholders and Scrum team members to craft user stories and acceptance criteria.● Led sprint ceremonies including daily standup, backlog refinement, sprint planning, sprint review, and sprint retrospective.● Developed and facilitated internal training sessions for significant new feature releases.

Baltimore, Maryland, United States

● Coordinated Scrum team efforts to help grow client install base to 40% of all US states.● Managed product backlog for multiple Scrum teams while balancing priorities between work streams.● Led backlog refinement meetings for multiple Scrum teams.● Collaborated with members of the business and development teams to gather requirements and write user stories.● Partnered with developers to triage reported defects and plan solutions.● Produced training videos and documentation for significant new features.● Implemented heir claim processing feature that reduced total processing time and opportunity for data entry errors.

Wilmington, Delaware, United States

● Served as the company representative for 3 state government clients.● Analyzed and diagnosed customer concerns with software product.● Conducted on-site training for client managers and associates.● Facilitated and led meetings between key project stakeholders.● Developed and led training sessions for internal staff.● Developed and maintained product documentation.

Newark, Delaware, United States

● Provided a customized experience to every customer.● Utilized internal system to track and maintain inventory levels, track shipments, and research current sales metrics.● Translated technical information for customers.● Educated co-workers on cross department operations and identified opportunities for improvement.● Provided new-hire training on internal processes, and the Apple steps of service.● Provided sales and inventory reports to management using reporting software.

Newark, De