Joel Dsouza Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

Dubai, United Arab Emirates

SALES AND BUSINESS DEVELOPMENT • Managed a portfolio of over 30 accounts totalling $ 1.5 million in sales annually.• Analyzed and interpreted customer's specifications, prepared quotations, performed follow-up’s, handled technical, commercial queries and negotiated for orders. • Upsold products through consultative selling and promoted locally assembled devices to increase sales volume.• Analyzed and evaluated the market potentials of territories being handled, developed, and organized strategies to penetrate the market and realize order targets.• Gathered market information to establish competitive and profitable selling prices.• Conducted technical presentations and seminars; ensured registration as a preferred vendor with major end-users, EPC companies, and consultants.ACCOUNT MANAGEMENT• Developed strong relationships with key accounts and built strategic plans for them in line with management objectives of volume, revenues, and gross profit generation.• Worked closely with the sales team to provide excellent support to key accounts during inquiry/post order and promptly managed complaints and escalations.• Tracked projects of key account customers and conducted order intake analysis and pipeline management.PROJECT COORDINATION • Reviewed all project specifications and documents received post order.• Ensured relevant documentation was submitted and sub-orders were placed to maintain a timely delivery schedule. • Coordinated Pre-Inspection meetings, In-process and Final inspections by sending and following up on inspection requests between factory and customers.• Followed up with factory/customers for document revision/approval to maintain established delivery schedules and communicated changes to factory/customer.• Coordinated logistics between factory, freight forwarders and customers to ensure timely delivery of material.• Compiled and submitted Final close-out documents and ensured payment was received.

Dubai

TECHNICAL SKILLS • Specialist in venting calculations as per API 2000, sizing & selection of Pressure Vacuum Relief valves and flame arresters.• Ability to interpret PV valve & flame arrester specification sheets, tank datasheets, P&ID schematics and accordingly recommend products to use on specific applications.• Extensive knowledge of API 2000, ISO 16852, NDT requirements, ASME and NACE standards related to materials and testing of Pressure Vacuum Relief valves & flame arresters.PROFESSIONAL EXPERIENCE• Regularly met potential, existing customers and provided a complete basket of solutions.• Managed key customers by maintaining a high level of customer service.• Handled project offers and evaluated offer pricing to ensure consistency at all times.• Increased professional and technical knowledge by participating in exhibitions, trade shows, attending workshops, and establishing personal networks.

Dubai,U.A.E

• Served as the initial point of contact for inquiries from customers/sales representatives and provided timely and accurate support to them.• Reviewed all new orders, processed them with the factory and ensured document submissions to factory/customer were on time and complete.• Collaborated with Sales Manager, Logistic Coordinator, Accounts team to ensure order execution from start to finish.

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

Mechanical Engineering, First Class

Activities and Societies: Office Bearer of National Service Scheme (NSS) St. Joseph Engineering College, Treasurer of AICUF St. Joseph.

Education record

Activities and Societies: Quiz , Football

Education record