Home of the Conflict Prevention System™️Joel Foner is a results improvement coach, innovative problem solver, communicator and process improvement coach with an uncommon array of business, technology and consultative, software development and technical sales support skills.PRACTICE AREAS* Coach with agile and conventional methodologies* Process Improvement Coach* Troubled Project Rescue* Group and team dynamics enhancement* Global software development team process and coordination* Group facilitation in face to face and virtual settings* Public speakingRESULTS* Coached restructuring of enterprise analytics program to align with desired business outcomes* Coached globally distributed integration teams for a SaaS ecommerce analytics platform to be self-organized, including developers and testers with daily scrums across multiple time zones. Led to improved release quality and collaborative development of automated test elements.* Coached globally distributed development team, product team, ops team, and extensive work with legal and compliance teams to enable fast-cycle development and deployment (first SaaS project in company, first to run on two week cycle team vs 6 month cycle time.)* Reorganized adrift physics engine update project into four-week sprints, regular multi-geographic scrums,monthly internal and external retrospectives, and the first large-scale customer-facing beta process in company.* Vision development, enterprise and team coach resulting in award-winning public access health statistics data warehouse* Vision development and team coach for development of data warehouse regression test facility: Replaced 24 person-week manual process with a 3 hour automated test* Led effort to resolve issues with cancer screening system delivered by another vendor: Successful product launch after 238 issue resolutions* Facilitated agreement across nine divisions of multi-national consumer products firm on a shared network infrastructure plan

Coaching and consultation at multiple levels within the Vision Systems and In-Sight Organizations- Coached development plan creation based on multi-team 360 survey results- Psychological safety assessment and debrief- Coached teams on product planning and development strategy- Triggered creation of a technical debt reduction initiative across multiple org segments- Interaction coaching for teams, Scrum Masters and Product Owners- Coached improvements to cross-organizational product planning- Coached creation of a cross-group engineering mentoring program

Coach for GWIM Mobile application development teams* Coached startup of 5-team mobile development release train* Facilitated first GWIM Mobile virtual PI Planning of 100+ members across several locations and countries, as part of 6 train online development group * On-going coach for Scrum Masters and Product Owners* Coached startup of agile Product Owner group, transitioning from other rolesManagement coach in agile and remote management skills, team dynamics, conversational interaction improvement, local and remote sensing skillsDeveloped financial impact analysis of development workstream impedimentsCoached organizational units towards improved status assessment

• Coached SOA (Services Oriented Architecture) Program of 51 teams, coaching and support for team-level coaches, provided training and coaching for teams, coached assessment of intake process up through upstream consumers to generate process improvements, facilitated increment planning for 23 team unit• Facilitated Agility Health Radar retrospectives for 12 teams• Coached Data Fabric initiative from startup, to launch of 12 team SAFe Agile Release Train, facilitated first PI Planning, coached program through third PI Planning and Program Increment, coached emergence and development of Product Owner team, provided agile and tooling training for teams and leadership• Coached Services Enablement program startup, development team agility training and coaching, coached product team startup

Rally is now CA Technologies Agile Management Business Unit - Previous CA Technologies and Rally positions below (started Oct 2014)Provides strategy and sales execution support with agile practice and multi-platform experience, initially as pre-sales member of Northeast geo sales team, and now Southeast Platinum sales team.• Coaching multiple customer organizations, ranging from team to executive levels, frame newapproaches for enterprise agile planning and development, unblock perceived change limiters, and instill agile thinking at the enterprise level to enable customer success• Successfully delivered multiple “customer rescues” in challenging situations• On-boarding and coaching for new Canada Major Account Manager and Principal Consultant; on-going mentorship for Canadian Principal Consultant• Created Agile Central Platform and Practices Working Group• Created numerous go to market presentations, including coaching on enterprise change factors and opportunity qualification• Proactive assistance to product organization with feature development, customer needs and interests, both within Agile Central and across organization with other groups• Active support of peers through online presence, discussion, proactive creation of support materials, assistance with sales opportunities for other teams, including collaborations with CA PPM and RA organizations• Accepted into CA Leadership Development Program FY 17

Rally Software is now CA Technologies Agile Business Unit

Coach three teams towards delivery of architectural rework of enterprise data warehouse.• Increased transparency, improved planning quality, reduced replicated effort by reorganizing program-level team structures from funding source based to architecture and subject area based.• Led re-planning of foundation stabilization and completion project.• Coached organization to recognize significant gaps in configuration management, test strategy and releasemanagement, developed improvement plan.

Multi-level agility coaching (globally distributed teams, program, leadership) to resolve delivery problems and enable faster delivery cycles for two large public-facing systems.• Coached organization to develop new capacity planning model.• Introduced “low resolution analysis” to improve decision velocity by reducing data collection overhead.• Helped test group to move from functional testing to strategic review and end to end verification.• Coached front end team to high level of self-organization, with consistent, reliable delivery.

Coach for globally distributed software development team, supporting online public systems that handle all webfacing customer product evaluations and web-based purchases.• Developed product vision for next generation SaaS offerings, working with cross-functional teams.• Moved teams to own decision responsibility, implement iterative test and release practices, obtained agreement to implement automated test processes to enable fast-cycle deploy validation.• Team reduced update blackout window from 6.5 hours to 35 minutes, reduced customer issue reports by 75%.

Restructured Metanomics show operations, created new support channels to provide resolution of air-time Second Life platform issues, simplified content development process, created new pre-show prep processes, and redesigned show processes, resulting in:* simpler staffing model* lower on-air complexity* low-stress calm air-time prep experience for guests* dramatically improved on-time deliveryDirector of Metanomics, a weekly show that explores the serious uses of virtual worlds through interviews with economists, social scientists, business leaders and practitioners. Metanomics is simulcast on the web, and is broadcast live from Second Life. Created and developed concept and facilitates the weekly Metanomics Community Forum, a community discussion group that explores topics related to serious uses of virtual worlds and social media. These discussions attract a wide spectrum of participants in a highly engaged and involved discussion environment. Creates concepts for and manages development of key infrastructure to support social media and immersive (virtual world) projects, creating innovations including a new video streaming approach that integrates a live in-world video feed with text chat overlaid, so that on-demand playback of the event's video stream includes the real-time text chat in the context of the discussion, development of a capability that enables inclusion of individual telephone callers and telephone conference calls into in-world conference events.Develops concepts and product/program development maps for social media-enabled programs to target health and wellness goals, such as smoking cessation. Works with internal teams to improve reliability of processes and clarify project requirements.Develops project staffing and work plans, and facilitates redesign of processes in support of improved results and cleaner execution. Provides sales team process support and professional development.

Led project for replacement of the in-world game physics engine for Second Life* Results greeted with critical acclaim for public communication, process and results by customers - driven by involvement of beta testers as product owners in weekly public scrums, with community decided prioritization and ship decision. * Developed and led first large scale public simulator beta program, involving over 500 customers and 1 million simulator hours.* Created a new high-visibility, high-contact model of customer interaction to encourage feedback, increase participation, and improve delivered quality* Facilitated agreement on completion metrics and new system validation strategies* Developed in-world physics behavioral model* Deployment reduced simulator crash rate to less than 1/10th of previous valuesLed internal project to define strategy for a controversial initiative to restructure in-world content to enable new business models and address public concerns* Facilitated resolution and agreement on functional requirements Known as Sidewinder Linden (avatar name) in-world

* Product owner and team coach to create real-time multi-channel audio analyzer, using iterative design and development practices, leading to successful selection as the bundled analyzer on a premier $75-150k digital live sound reinforcement system.* Created TrooTrace, a native-mode audio analysis system for the Digidesign Pro Tools® M-Powered, LE and HD audio recording platforms, as well as the Venue Live Sound Environment.

Joel Foner is a technical project manager, innovative problem solver, communicator and process improvement coach with an uncommon array of business, technology and consultative, software development and technical sales support skills.Numerous software development and network infrastructure projects in various fields including health care, financial services, strategy consulting and professional services process enhancement.

* Worked with customer engineering team to develop an Excel front end to the KnowNow Live Server push communications server for multiple customer requirements.

* Led team of over 20 volunteer parents to create concept map, branding strategy and content for new school web site, completely replacing the original design* Provided mentoring and guidance to school email list administrators on moderation and community management techniques for school email discussion list, wrote "Rules of the Road" document to set expectations for participation community standards.

* Led successful service management system conversion from AS-400 to Unix/Progress-based system for 30-person call center and national field service organization.

* Developed multi-site, multi-geo project management and coordination methodology that raised transparency and ensured incremental project delivery for Fortune 1000 customers, Facilitated adoption through 12 systems engineering regions, involving over 200 systems engineers.* Technical sales engineering support for 40 person Northeast sales organization, consistently in the top two regions for customer satisfaction and profitability.* Managed three systems engineering teams across the New England and New York areas that deployed 150-200 networks per year, with on-going support for over 400 customer systems.* Twice invited to attend the Businessland 100% club (usually a sales-only event).

* Implemented and supported multi-vendor, multi-site networked systems for Fortune 1000 customers* Project management for implementation of networked applications for Fortune 1000 customers* System stability troubleshooting for networked systems

Created acoustical designs for live music venues and recording studios, coordinated implementation projects for new studio development, business to business sales of professional video and audio equipment to recording studios, video studios, live performance venues and radio broadcast facilities.