Joel Goodwin, Mba Email & Phone Number

• Contribute to the Centralized Lending department achieving monthly and quarterly goals for the Loan Advisor Department and Direct Retail Operations
• High success rate of ancillary penetration
• Collaborate with the Lending Department and Centralized Lending in gathering insight into effective processes and procedures
• Efficient at integratinga operational systems and processes to complete daily objectives, solve problems, and meet assigned key performance metrics
• Assists the IT department and PMO with disaster recovery planning; Participate in launching systemsto assure compliance and functionality in case of systems malfunctions and shut downs
• Collaborate on various projects:(Temenos Rewrite Project),(Efficiency & Processes RealignmentProject)to enhance better membership experiences externally, while creating user friendly processesinternally.

Greater St. Louis Area

• Managed twelve consumer lending financial institutions
• Planned, directed, and coordinated day-to-day operations to support profitability, goals, policies and procedures, and growth objectives
• Collaborated cross-functionally further development learning from subject-matter experts, while assisting in effectively following the operational infrastructure of systems, processes and personnel
• Constructed and oversaw virtual performance team, to lead and assist implementation of two process improvement projects through its entirety
• Mentored and motivated personnel, created employee friendly schedules for better work-life balance, and held staff accountable to performance goals
• Increased sales by 7.7% over last year improved profit by 6% within one-year

Saint Louis, MO, Chicago, IL

Additional positions held: Branch Manager and Assistant Branch Manager Built a successful operation that increased sales and minimized expenses for four consecutive years.Hired and trained 35 professionals over 4+ years, with extremely low employee turnover. Proposed,created, and pitched, an online payment services option for consumers after business hours.

Certificate, Project Management, Project Management, A

Master's Project Management Certificate Program

Master Of Business Administration (M.B.A.), Operations Management And Supervision, 3.53

Worked with a small group of people to create business proposals and implement projects; delivered numerous presentations covering.

Bachelor Of Applied Science (B.A.Sc.), Business Administration, Management And Finance, 3.21