Joel Grimes Email & Phone Number

United States, Us

• Managing development teams delivering Compliance and Budgeting dashboards through Power BI.

Plano, Texas, Us

■ Deploy Enterprise Wide Upgrade: Coordinate with multiple business leaders at Vanderbilt Medical Center to schedule, communicate and support new hardware and OS refresh ($3M project). Direct day and night teams for quality and efficient resource use. Develop inventory control, imaging process improvement and training for large technical team. Currently exceeding deployment speed and all stakeholders remark on effective team communications.■ Improved Project Teamwork: Charged with ensuring multiple projects success scheduling, quality measurements and continuous improvements. Projects ranging from enterprise wide O365 rollout, distribution of KACE inventory solution and hardware deployments. Introduced training methods, organizational flexibility and motivational tools to increase productivity and profits.

Nashville, Tennessee, Us

■ Enhanced IT Service: In charge of server maintenance, software deployment, AD management and network imaging. Second tier hardware and software support and repair. Led the test process of demo units and advised purchasing process. Analytical questioning of sales team led to unique guarantees of service level on new purchases. Caring communication style led to increase customer satisfaction with our services.

Nashville, Us

• System Integrations/Migrations (2014 -2015): Accountable for large-scale transition of multiple databases into one while designing new website that integrated with all three databases. Saved time and errors from up to 4 different data entry points. Customers’ approval of mobile site increased customer retention and usability of features.• Deployed 1-1 iPad eLearning Initiative (2011-2013): Managed team of 20+ Administrators and teachers in assessment of objectives, planning strategy and timelines, creation of training materials, Public Relations releases and lease negotiation of iPads. Gave presentation of our process to NCSA 2014 Conference. Increased enrollment (+$500,000/year) and has accounted for competitors playing catch-up.• Campus-Wide Network Refresh (2011-2012): Led complete upgrade of network infrastructure to increase WiFi capacity for all 750 iPads added to campus during 1-1 eLearning initiative. Negotiated with ISP providers and received double the speed and 25% savings over initial quote.• Website Updates (2007-2015): Redesigned four iterations of websites over eight years. Charged with vendor acquisition and stakeholder expectation management; designed and administered user interface testing. Supervised the creative content team. Monitored and tracked SEO and social media responsibilities that succeeded in removing detractor site from first page of all search engines, increasing page views by 72% in one year.

Nashville, Us

Supported 850 students, 120 staff and faculty with over 1500 devices on the network. Created Tech Support class with up to eight High School students, vetted for responsibility and aptitude, and trained for Tier 1 support of mobile devices and A/V equipment. Convinced Board to offer stipend to six teachers for Tech Coach position, directly supervising them in areas of peer training, social media or web site content creation, and quality testing. Saved cost of another FTE ($45,000/year.)

Nashville, Us

Served on multiple Accreditation Site Visit Teams (SACS and SAIS) as Technology Advisor. Developed risk management for warranty cost control through customized purchasing ratio. Coordinated with Principals for staff development. Scheduled, created and presented classroom lectures, online courses, or self-study sessions for large iPad deployment, increasing student body growth and parent buy-in.

Nashville, Us

Established and Improved IT Department (2007-2017): Created Service Level expectations and help desk for 1,000 users. Performed on site repair and remote assistance. Vetted Imaging vendors, saving $10,000/year over previous supplier.

Round Rock, Texas, Us

- Chosen to support SMB because of strong verbal and negotiation skills. - Exceeded call center metrics, promoted from contract to FTE in nine (9) months.- Customer accolades of persistence in troubleshooting and follow through, relatability, and ability to not speak geek.

Us

- Researched customer patterns and analysed inventory to efficiently supply the sales floor.- Increased sales and customer satisfaction by offering custom-built gaming machines.- Accounted for half of stores revenue, including sales & service.- Co-directed change in store layout and presentation.

Nashville, Tn, Us

Taught K-6 Discipline Based Art Education, managed purchasing, managed school wide projects, assisted in IT purchasing and maintenance.

Ba, Fine Arts

Teacher Certification, Art Education