Joel R Hayes's Location
Cedar Park, Texas, United States, United States
Joel R Hayes's Contact Details
Joel R Hayes work email
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Joel R Hayes personal email
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About Joel R Hayes
With over 20 years of experience in launching new businesses and bringing products and services to market, I am a strategist and senior consultant at Dell Technologies, leading the as-a-Service transformation with a focus on the end customer experience and lifecycle. I have successfully delivered multiple cloud and multi-cloud solutions across Dell Digital, including the APEX Dell Managed Services, which I led from requirements gathering to business launch in 3 months.As a certified Scrum Product Owner and Project Management Professional, I use tools and principles from Lean Six Sigma (Black Belt certified), Program Management, and Scaled Agile to bring order to chaos, align cross-functional teams and resources, create end-to-end processes, and delight customers. I have a passion for innovation, collaboration, and customer-centricity, and I thrive on solving complex problems and delivering value-driven outcomes. My goal is to leverage my diverse background and expertise in manufacturing, quality, product development, product management, supply chain operations, and IT to drive Dell's transformation and growth in the as-a-Service space.
Joel R Hayes Work Experience Details
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It Director - Business TransformationDell Technologies Jun 2024 - PresentRound Rock, Texas, UsLeader of transformation programs from within Dell IT that span across Dell Technologies. -
Strategist And Sr. Consultant - As-A-Service Transformation LpmoDell Technologies Mar 2022 - May 2024Round Rock, Texas, UsLeader of strategic programs and initiatives driving Dell Technologies' as-a-Service transformation with particular focus on the End Customer experience and lifecycle.• Successfully lead the delivery of APEX Dell Managed Services (AMDS) for Dell Digital, from requirements gather and architecture design to business launch in 3 months.• Infrastructure Solutions Group (ISG) Dell Digital portfolio manager, defining and delivering the multi-year roadmap of Cloud and Multi-Cloud solutions. Successfully lead the delivery of APEX Navigator.
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Director - Program And Portfolio Management - Project ApexDell Technologies Apr 2021 - Mar 2022Round Rock, Texas, UsDriving delivery of the portfolio of capabilities across Dell Digital for Project APEX.
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Portfolio Manager (Global) - Cloud And Xaas TransformationDell Technologies Apr 2020 - Apr 2021Round Rock, Texas, Us• Governing oversight of Dell Technologies' global launch of Cloud subscription and Offer Management within the as-a-Service space, partnering with key executives, sales operations leaders, product owners, project managers, and hundreds of top-level development staff.• Managing a $25M program spanning across Dell to drive transformation to further grow Dell's $24B recurring revenue business, including Cloud solutions, software-as-a-service, and storage-as-a-service through process, capability, and infrastructure improvements.• Tracking all technical and project issues and partnered cross-divisionally to identify the scope and root of problems, and then collaborating with senior executives and engineers to prioritize quick resolutions.• Evaluating key performance indicators (KPIs), developing action plans, and distilling team and individual weaknesses to encourage growth and capitalize on natural talents to improve team strengths.• Cross functionally leading project teams by reviewing metrics and discussing strategic direction for project and delivery.• Maintaining and updating baseline forecasts for projects and initiatives, including project planning through scope development, resource allocation, cost allocation, budget planning, and timeline/deliverable execution following PMI methodology.
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Program Manager (Global) - Flexible Billing And Xaas EnablementDell Technologies Jul 2019 - Apr 2021Round Rock, Texas, Us• Drove the planning and execution of development/delivery cycles for Dell's Hybrid Cloud Platforms and Subscription-based efforts, leading product owners and managers from 40+ different applications (internal and external) to enable sales in 15 countries in Europe and Asia.• Directed working sessions with dozens of global development staff, product sponsors, and product owners to define deliverables, timelines, and resource requirements.• Facilitated PI Planning sessions, weekly program leadership meetings, product backlog grooming sessions, weekly partner meetings, and monthly cross-team system demos.• Continually worked to remove impediments and improve productivity: followed up quickly and persistently on issues raised by teams, initiated frequent 1:1 communication with engineering leads and stakeholders to drive issue resolution, and facilitate program-level retrospectives.• Leadership on various projects/programs to teams of over forty matrixed professionals at multiple levels of seniority from Engineering, Managerial, Directorial, and leadership resources; facilitated customer kick-off's, planning, migration, operational, escalation, hyper care and steady-state transition meetings.• Delivered Dell's new subscription model for hybrid cloud deployments, resulting in an initial $4M sale
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Product Manager (Global) - Order ExperienceDell Technologies Jan 2015 - Jul 2019Round Rock, Texas, Us• Managed product launches and delivery for Order Experience applications, driving improved customer interactions.• Instrumental at managing programs with minimal IT support as a single point of contact, handling security, compliance related issues, SOW document reviews, feature definition, and training documentation required for all program and integration rollouts.• Oversaw integration effort to provide complete end-to-end lifecycle visibility of DellEMC orders and products into the Dell stack after the acquisition enabling a unique UI for DellEMC users with real-time feeds in 45 days after funding and full capability by Q2.• Spearheaded implementation of a refreshed UI for order visibility directly impacting over 40,000 Dell users, primarily in Customer Care, Sales, Sales Operations, and Supply Chain. • Received a Dell Vice Chairman's Platinum Award, granted to <1% of all team members.• Launched new external portal giving Dell channel partners self-serve order visibility resulting in over 2M searches performed and a reduction 20% reduction in customer care calls
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Domain Leader - Supply Chain PlanningDell Technologies Jun 2014 - Dec 2014Round Rock, Texas, Us• Interim team leader reporting to Executive Director, providing leadership and oversight for IT team members including developers, architects, analysts, program managers in Austin and Bangalore. • Replaced transitioning IT Director, maintaining program timelines, ensuring environmental stability, and managing IT Supply Chain-Planning team.• Responsibilities included maintaining the health of the IT environment through incident management, driving KPIs, leading roadmap and portfolio development, managing vendor negotiations, and supporting initiatives for implementing Dell's future state architecture. • Earned the Dell Champion Award, given to the top 20% of employees.• Provided direct leadership for over a dozen engineers and analysts managing program budgets over $8MM.• Negotiated the consolidation of 43 different SOWs between Dell and a key software supplier into one Global master agreement, saving Dell ~$500k
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Business Systems Analyst Consultant - Retail PlanningDell Technologies Jul 2012 - May 2014Round Rock, Texas, Us• Managed end-to-end life cycle of applications, drove roadmap development and represented IT as the planning subject matter expert to business stakeholders for Dell's retail business. • Managed a pilot implementation of Oracle Global Order Promising (GOP) interlocked with numerous other Dell supply chain applications to resolve order processing issues and provide updates by attending their staff meetings, holding bi-weekly 1x1 meetings, and working with direct managers on process success. • Planned and developed test plans, test cases, and test scenarios to meet the application's requirement accounting for hundreds of scenarios across multiple regions and centers. • Delivered a project that reduced the ODM build-to-retailer door ocean delivery process reducing lead-time from 3 months to 6 weeks and 1M+ fixed hardware configuration units were shipped within 3 months of implementation.• Led the internal development of an application to improve the rolling 13-week retail forecast by 10% eliminating a 3rd party solution, resulting in $2M annual contract savings
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Business Architect / Supply Chain Manager / Production ManagerWest Texas Printing Apr 2009 - Feb 2012Brownwood, Texas, Us• Member of the original executive team for start-up subsidiary developing and implementing all business processes, including quoting, purchase order submissions, supplier engagement, purchase orders, custom order artwork, and final invoicing for business focused on print and promotional collateral. • Responsible for day-to-day manufacturing, including managing a team of 22 associates over facility maintenance and distribution staff, and provided engineering leadership.• Applied Lean Six Sigma / 5S Continuous Improvement principles within the manufacturing operation to significantly reduce costs overall.• Increased yield from 70% to over 90% through waste reduction and preventative maintenance initiatives -
Lean Six Sigma Black Belt/Supply Chain Specialist, Electro & Communications Business3M Company Jan 2006 - Mar 2008St Paul, Mn, Us• Led Six Sigma Black Belt projects from scope to close, while leading supply chain and manufacturing staff through more than 30 Green Belt projects. • Provided project management through Six Sigma methodology to improve supply chain effectiveness, manage inventories, improve supplier performance, and reduce factory costs by implementing LEAN manufacturing concepts. • Increased incoming supplier quality from 60% to over 95% across key metrics while improving the relationship between 3M and the supplier.• Improved outsourced private-label supplier's on-time delivery performance to 100% by analyzing and closing gaps in supplier's planning process, as well as 3M's own measurement systems.• Improved the manufacturing and warehouse processes resulting in a $200K/month reduction in production backlog while doubling annual inventory turns from 6 to 12 -
Senior Project Engineer, 3M Electronic Solutions Division3M Company Nov 2000 - Dec 2005St Paul, Mn, Us• Managed large scale capital projects and served as program and portfolio manager for 3M owned facilities around the world. Set scope, team, and schedules for each project with budgets over $30MM in 2004-2005. Investments included new equipment procurement, installation, facility improvements, capacity expansion, and R&D.• Oversaw engineering team through $8M capital expansion to capture flex circuit business. • Led a $30MM program to scale the flex circuit business across locations in the United States, Singapore and Japan
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Adv. Process Engineer3M Company Sep 1997 - Oct 2000St Paul, Mn, Us• Responsible for process improvement and optimization for manufacturing lines producing ScotchBrite non-woven abrasives with the process including non-woven web formation, solution preparation, roll coating, and spray coating.• Lead process engineer for the design and start-up of a new, $10MM make-to-order production line.
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Engineering InternCargill, Inc. May 1996 - Aug 1996Wayzata, Minnesota, UsEngineering intern for Cargill, Inc. in Sioux City, IA. Performed concentration experiments on Cargill's (then) largest vegetable oil extraction process.
Joel R Hayes Skills
Six Sigma
Management
Project Management
Process Improvement
Leadership
Manufacturing
Product Development
Business Process
Program Management
Cross Functional Team Leadership
Business Process Improvement
Engineering
Team Building
Quality Assurance
Product Management
Process Engineering
Lean Manufacturing
Analysis
Supply Chain Management
Testing
Start Ups
Training
Supply Chain
Process Simulation
Integration
Process Development
Data Analysis
Troubleshooting
Change Management
Chemical Engineering
Project Planning
Engineering Management
Quality Management
Budgets
Operations Management
Budgeting
Joel R Hayes Education Details
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South Dakota MinesChemical Engineering -
Weatherford High School
Frequently Asked Questions about Joel R Hayes
What company does Joel R Hayes work for?
Joel R Hayes works for Dell Technologies
What is Joel R Hayes's role at the current company?
Joel R Hayes's current role is IT Director - Business Transformation.
What is Joel R Hayes's email address?
Joel R Hayes's email address is jo****@****ell.com
What schools did Joel R Hayes attend?
Joel R Hayes attended South Dakota Mines, Weatherford High School.
What are some of Joel R Hayes's interests?
Joel R Hayes has interest in Writing, Business Development And Design, Outdoor Activities, Wine And Winemaking, Health, Children, Cooking, Business Architecture, Environment, Science And Technology.
What skills is Joel R Hayes known for?
Joel R Hayes has skills like Six Sigma, Management, Project Management, Process Improvement, Leadership, Manufacturing, Product Development, Business Process, Program Management, Cross Functional Team Leadership, Business Process Improvement, Engineering.
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