Creating the digital experience for patients as they encounter providers and healthcare institutions, including products that span reputation, transparency, location management, and measuring digital feedback experiences.

Rio SEO is the Local Experience platform for Forsta, the only full-service provider of qualitative and quantitative insights and analytics tools. Leading integration efforts and overall roadmap for local products. Launches include: • Apple Business Connect: Rio SEO, one of five companies launching with ABC to provide automated updates to Apple Maps and search results.• Integrating local reviews with Forsta Genius, an NLP text analytics feature, providing data visualization and actionable insights to brands.

At Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, heading the patient experience product to improve care experiences across 40K+ healthcare facilities.

Building a flexible Leadbox for site visitor engagement that funnels to a shared inbox to respond to customers the way they want to communicate with a business - via text message, Facebook, or Google. Built with partnering agencies in mind. Partners have access to their client's inbox and metrics in order to understand the leads won through the sites they've built.

Front door products bring patients into the practice. Products include: • Website designer• Content management• Profiles• Online scheduling• Intake forms• Dashboards & Insights• TelehealthAt the advent of stay in place (SIP) orders due to COVID-19, we reimagined PatientPop products to work for a fully virtual practice. Product launches with my teams included: • Telehealth: a practiced-branded solution that allowed patients to sign in directly on the practice website for a Telehealth session. • Intake forms: a customizable form feature which for create new and returning patient registration. Ultimately, this product was expanded to flexibly create forms for any practice needs. • Improved online scheduling: enhanced to include Telehealth availability.• Increased visibility in virtual offerings across website and profiles improving SEO for practices offering services during SIP orders.

Leveraging the thousands of practice sites to drive insights and create platform changes to increase the visibility of provider services and increase patient scheduling. Presented several experiments at local marketing conferences.• Validate cross-channel appointment quality• Determine channels with highest ROI for driving patient appointments• Click analysis via Google Business Profile• Title tag conclusions: longer is better, don't fear the ellipsis, all keywords count• Data model for local and web algorithmic changes to search results on Google• Predictive model for drivers of SEO for local healthcare results

Product manager for a world-class practice growth platform, ensuring that practices at PatientPop respond and grow to the ever-changing challenges to online, local marketing.

Consumer Operations for Geo products (Maps, Earth, Local, & SketchUp) at Google.Partner Operations include integrations for Search, Geo, and Knowledge Engine.

Integrating data from top search partners into search products including: • Gmail • Now API (Discover Feed) • Realtime transit• Local knowledge panels • PageSpeed Service • Job search • Recipes on Google • Media (movies & tv shows)

Led SketchUp support & operations after Google's acquisition of @Last Software. Migration of content management systems, and customer and user communities. Created innovative in-product and online help offerings, and drove the success of a differentiated support model for paid and free product lines.

Drive support and operations for Google Maps and Google Local Business Center. Became expert in policy and process to launch Maps & LBC in France, Italy, Spain, Germany, and Netherlands. Community manager for Google Maps API, supporting developers through transition from v1 - v2 of Maps API.

Long-term, substitute positions: • Fall 2005: 7th grade math class for four month• Spring 2005: 5th grade class for three months.

Basic research in Plant Genetics in Vicki Chandler's lab. Studied basic mechanism of paramutation (specific epigenetic phenomenon) in maize. Trained in protein, RNA, & DNA assays, microbiology, yeast two hybrid assays, & maize genetic tests.

Developmental plant genetics in Michael Freeling's lab.