Create 51 is a strategic communications consultancy that specialises in working with the water industry and its consultancy partners. The leadership team behind Create 51 - Jane Gould, Penny Hodge and Rebecca Burgess - have extensive executive-level experience and proven success in devising and delivering strategies that engage customers, stakeholders, regulators and employees, and provide the insight to aid strategic and tactical decision-making. We pride ourselves on our… Show more Create 51 is a strategic communications consultancy that specialises in working with the water industry and its consultancy partners. The leadership team behind Create 51 - Jane Gould, Penny Hodge and Rebecca Burgess - have extensive executive-level experience and proven success in devising and delivering strategies that engage customers, stakeholders, regulators and employees, and provide the insight to aid strategic and tactical decision-making. We pride ourselves on our common-sense approach that will keep your communications clear, simple and jargon-free to make sure they have maximum impact.We regularly collaborate with existing in-house teams as well as an external network of associates and specialists to deliver joined-up communication campaigns. What Create 51 do: • Communication and engagement strategies • Support regulatory process - drought plans, Water Resources Management Plans, business plans• Customer and stakeholder research and engagement • Media relations and reputation management• Digital and social media • Design and brand Show less

A demanding and varied role, focused on strategic stakeholder engagement. My highlights included successfully securing formal support from a variety of organisations for Southern Water's Business Plan for 2020-25 - for example, environmental groups, local authorities and business bodies. Key areas of focus incorporated water efficiency, affordability, catering for local growth and driving the development of a dedicated water plan for the Greater Brighton city region, under the auspices of the… Show more A demanding and varied role, focused on strategic stakeholder engagement. My highlights included successfully securing formal support from a variety of organisations for Southern Water's Business Plan for 2020-25 - for example, environmental groups, local authorities and business bodies. Key areas of focus incorporated water efficiency, affordability, catering for local growth and driving the development of a dedicated water plan for the Greater Brighton city region, under the auspices of the Greater Brighton Infrastructure Panel. I also worked across a broad range of issues to protect and enhance the company's reputation, both proactively and reactively. Show less

Planned and implemented proactive internal communications and engagement campaigns to support the successful delivery of SSE's smart metering programme across 7 million customers in Great Britain. This included a wide range of activity to ensure the circa 6,000 staff (both field and office-based) directly involved in supporting households and businesses to make the switch to smart were fully 'up to speed' on the latest progress and developments. I also worked to support wider smart metering… Show more Planned and implemented proactive internal communications and engagement campaigns to support the successful delivery of SSE's smart metering programme across 7 million customers in Great Britain. This included a wide range of activity to ensure the circa 6,000 staff (both field and office-based) directly involved in supporting households and businesses to make the switch to smart were fully 'up to speed' on the latest progress and developments. I also worked to support wider smart metering communications and engagement activity across SSE's remaining workforce of circa 14,000 employees. Show less

Developed and delivered a variety of external communications campaigns, including stakeholder engagement to influence key opinion formers from local to national level, public relations, media relations and advertising. This was to support the delivery of Southern Water’s strategic priorities, while protecting and enhancing the company’s reputation in the face of a wide range of operational challenges - for example, leveraging the company’s use of groundbreaking new technology to promote its… Show more Developed and delivered a variety of external communications campaigns, including stakeholder engagement to influence key opinion formers from local to national level, public relations, media relations and advertising. This was to support the delivery of Southern Water’s strategic priorities, while protecting and enhancing the company’s reputation in the face of a wide range of operational challenges - for example, leveraging the company’s use of groundbreaking new technology to promote its multi-million pound effort to minimise the impact of sewer flooding on customers across the South East during the wettest winter on record in the UK (2013/14).Also led the development of the company’s five-year strategy and plan to drive behaviour change in 4.5 million customers through innovative and engaging communications, helping to significantly reduce the number of sewer blockages caused by cooking fat, oil and grease (FOG) and items such as wet-wipes being disposed off via the wastewater system. This built on my work delivering creative and customer-focused public relations campaigns, based on robust analysis of key data, to raise awareness of this issue and educate households and businesses – for example, staging a series of promotional events to take key customers from the catering trade on tours of Southern Water’s sewer system to show them the impact of FOG, encourage good FOG practice and generate publicity. Show less

Successfully fulfilled a busy and challenging role planning and implementing stakeholder engagement for Southern Water's five-yearly price review programme, as well as planning and managing associated public relations, media and marketing / advertising campaigns, together with a dedicated consultation website. This work included organising and delivering a series of stakeholder workshops and briefings, as well as customer-facing promotional events, to gather feedback from communities across… Show more Successfully fulfilled a busy and challenging role planning and implementing stakeholder engagement for Southern Water's five-yearly price review programme, as well as planning and managing associated public relations, media and marketing / advertising campaigns, together with a dedicated consultation website. This work included organising and delivering a series of stakeholder workshops and briefings, as well as customer-facing promotional events, to gather feedback from communities across Kent, Sussex, Hampshire and the Isle of Wight.Also wrote and oversaw the design of the company’s Business Plan 2015-20 document for public consultation and final submission to regulator Ofwat, resulting in the production of a high-quality, clear and easy-to-understand publication on time and to budget.This role allowed me to demonstrate my excellent organisational skills, managing competing demands and deadlines, to deliver a range of important outputs. Show less

Managed a comprehensive and innovative communications programme to support the delivery of the UK’s first compulsory water metering programme, with 500,000 new meters installed across Kent, Sussex and Hampshire.This incorporated a wide range of continuous communications activity, shaped by the results of in-depth customer research, including public relations, stakeholder engagement (from parish councils to government ministers), media relations, community engagement & investment… Show more Managed a comprehensive and innovative communications programme to support the delivery of the UK’s first compulsory water metering programme, with 500,000 new meters installed across Kent, Sussex and Hampshire.This incorporated a wide range of continuous communications activity, shaped by the results of in-depth customer research, including public relations, stakeholder engagement (from parish councils to government ministers), media relations, community engagement & investment, marketing / advertising and digital communications. Show less

This was a key and highly-busy role working across two NHS organisations in East Sussex, providing dedicated reputation management, stakeholder engagement, public relations, media relations, digital communications and internal communications support at a corporate level, as well as to a number of ‘clients’ including GP surgeries, public heath managers and other NHS staff. My work included providing external communications support for two major formal public consultations on changes to… Show more This was a key and highly-busy role working across two NHS organisations in East Sussex, providing dedicated reputation management, stakeholder engagement, public relations, media relations, digital communications and internal communications support at a corporate level, as well as to a number of ‘clients’ including GP surgeries, public heath managers and other NHS staff. My work included providing external communications support for two major formal public consultations on changes to maternity and mental health services. Show less

Award-winning Senior Broadcast Journalist (News, Sport, Special Events and Online) and Premiership football commentator for BBC Radio Berkshire and BBC South TV.Managed a team of eight journalists, setting clear goals, allocating tasks and delegating where appropriate, and co-ordinated coverage of major sporting events including the Football League Play-Off Finals and Royal Ascot race meeting.