GDT's position as a solution integrator within the Internet of Everything means we can bring to bear a deep and wide list of partners from the manufacturers of "things" to the data scientists that help turn petabytes of collected and (often) unrelated data into useful information. My role is to identify opportunities within our client base and leverage our ecosystem to help our customers realize the promise of the IoE.

The Director of Strategic Consulting (DSC) works with the Company’s sales organization and customers for the purpose of enabling business transformation through alignment of customer business goals and objectives to consulting services and technology architectures. This role fulfills several needs as the Company continues to develop a strong technology-oriented Professional Services business. The DSC will have some customer facing responsibilities as well as coordinate with the marketing team to develop relevant and focused executive events. The DSC will also work with the Manager/Director of Professional Services to identify, hire, and develop high-quality individuals for the Professional Services group.

Primary responsibility is to direct all aspects of the delivery of professional services for the California region including: Manage to branch service profitability goals; optimize engineering billable utilization; ensure accurate engineering scheduling; develop and optimize regional project portfolio; maintain high customer satisfaction on all service delivery; manage service team time-and-expense-reporting; support the regional sales team; identify, assess, evaluate, hire and retain qualified consulting and project management talent; develop technical expertise of team; business process development. Team expanded from six to twenty-five+ and included sales engineers and consultants, delivery engineers, and project managers/coordinators. Joint P&L oversight of 40+M USD. Additional responsibilities include involvement in strategic customer engagements, managing vendor relationships, and the oversight of problem management/resolution.

Oversaw the revamp of our Practice Development group and helped create the national Enterprise Consulting Group. The Practice Development operations are responsible for generating standard sales and delivery models and associated documentation around Unified Communications (UC), Data Center Virtualization (DCV), and Core Technologies (routing/switching/wireless/security). The Enterprise Consulting Group works with customers to create strategic roadmaps to move from their existing communications or data center environment to a fulfillment of a vision around these technologies that apply them more appropriately to their particular business.

Responsible for management and development of newly-created Presales Engineering organization. Other responsibilities include analysis of Professional Services business, creating and monitoring PS-specific metrics, and providing reporting and recommendations to executive management for the growth and development of our PS organization.

Responsible for Systems Operation team for the NetSurant managed services business unit of INX Inc. Systems Operations deploys and maintains applications and toolsets from CA, Prognosis, and others used in our day-2 support and managed services operations. Responsibilities include financial and personnel aspects as well as defining the strategic direction to match the systems to our business opportunities.

Oversee design, development, sales & marketing, delivery and support of custom, ruggedized IP communications products designed for use in field environments such as those deployed to by military personnel and first responders, as well as the petroleum and construction industries.

In 2003, Digital Precision was acquired by Internetwork Experts (INX Inc.). Developed sales engineering and professional services/deployment models for Cisco IP Telephony products. Created costing tools to allow for easier quoting of services. Created project management guidelines and project delivery templates for capturing design, deployment, and as-built information. Responsible for implementing these methodologies company-wide in an effort to standardize our delivery models.

Oversaw practice development and the creation of service delivery standards focused on IP telephony solutions from Cisco Systems.

Reported to Sr. VP of Operations. Oversaw operations associated with the deployment of a nationwide VoIP network. Also responsible for engineering staff engaged in end-user installations of VoIP networks and call systems. Worked closely with VP of enterprise sales to establish standards for sales, implementation, and documentation of enterprise IP telephony deployments.

Reported to VP of Sales. Developed technical sales standards and too sets for design of Cisco-based IP telephony systems. Primary goal was to establish consistent documentation of designs, bills of material, and pricing guidelines for implementation services.

Founded Synetric, Inc in 1998 to sell VoIP technology from Selsius Systems who was acquired by Cisco in November of that year. We grew the company from 2 to 11 employees and sold to NetVoice Technologies in May 2000. Developed sales and services delivery models and tools for IP Telephony implementations including needs assessments; data and voice modeling; implementation, training, and hand-off procedures; and standardized documentation, modifications of which are still in use to date at INX.