Joel Hynes Email & Phone Number

Wausau, WI, US

IT Services For Central Wisconsin BusinessesFast Response TimeDo you know what the number one complaint we hear about our competitors when our customers transition to us? It is their slow response times causing lost productivity! At PC PORTAL, we maintain engagement times within 15 minutes or less which allows our customers to focus on their.

US

Influential member providing guidance for Trizetto QicLink upgrades and ICD-10 compliance for a Fortune 50 health benefits company. Worked closely with vendors, internal resources, offshore developers, and several management layers to provide insight and expertise for the cross-platform migration. Offered direction and best practice on hardware deployments.

Wausau, WI, US

• Collaborated with vendors and several internal resources to implement Microsoft System Center Data Center Suite, including: Service Manager 2012SP1, Virtual Machine Manager 2012SP1, Orchestrator 2012SP1, App Controller.
• Performed as principal lead and collaborated with project management, IT management, infrastructure systems administrators, and several department managers to implement IPSwitch Move-IT DMZ and Move-IT Central..
• Recommended and replaced internally hosted web-proxy with a cloud based solution and scaled it to the entire organization. Deployed ADFS Single Sign-On functionality to support change in infrastructure and allow for.
• Provided direction to IT Management in determining best option for a disaster recovery facility to house and maintain backup equipment. Implemented failover functionality, including several Microsoft technologies.
• Conducted interviews, technical role overviews, and providing Human Resources with candidate feedback to help hire new engineers.
• Led seven person team overseeing the maintenance of Windows 2008R2 domains for several locations with improved SLA uptime (99.9%) including: file and print, SQL server 2005-2012, Group Policy, IIS, Exchange 2007 (CCR).

Wausau, WI, US

• Part of a seven person team overseeing the maintenance of Windows 2008R2 domains for several locations with 99% SLA uptime and coverage including: file and print, SQL server 2005-2012, Group Policy, IIS, Exchange 2007.
• Improved server security using CIS standards implemented using Active Directory Group Policy across domain controllers, servers, and workstation.
• Performed as technical lead and converted existing physical server hardware to a virtualized environment, thus reducing data-center power consumption by forty percent.

Hanover, MD, US

• Provided system and infrastructure support for Windows 2003 domains for several locations and coverage including: file and print, SQL server, Group Policy, IIS, Microsoft System Center, Terminal Services, and Hyper-V..
• After six months consulting, hired as full-time systems administrator at Wausau Financial Systems.

Sole member, provided server and workstation maintenance for growing business with approximately fifty users. The hardware and software management included: five servers, fifty workstations, VPN - gateway-to-gateway and PPTP, Sales Force, network, SharePoint, Active Directory, Exchange, and BlackBerry Enterprise Server. In the growth process successfully.

• Part of a two-person team, analyzed, developed and maintained thirty web sites. Of the total sites, fifteen were e-commerce sites with shopping carts that were highly customized, including: Internationalization.

Bachelor Arts, Computer Science

Associate Degree, Computer Science