Joseph Linhardt Email & Phone Number

Directed development of Valorem’s internal Resource Management System software, resulting in numerous functional and QOL upgrades. These upgrades directly impacted project managers and senior leadership, allowing greater visibility into project planning, budget, and staffing data.Utilized Power BI, SQL, Power Automate, SQL and various other tools to gather.

Reviewed and ran reports on SQL databases, updating and correcting data as needed.Worked directly with therapists, supervisors and directors to troubleshoot software issues, discuss software capabilities, limitations, and defects.Consistently exceeded support ticket closure goal, and maintained the highest client satisfaction score on the support.

Kansas City, Kansas, United States

Reviewed and handled over 70-100 new tickets each week, and consistently exceeded ticket closure goals by 25%-35%.Designed and implemented new training courses and procedures for new analysts, decreasing training time and increasing new hire performance.Extremely proficient in CCL and SQL queries, joins, updates, and adhoc reports.Highly proficient in and.

Olathe, Kansas

Multi-tasking and queue management, resulting in successful handling and paying an average of 35-40 new claims each week, while assisting others with their claim load as well. Personally authorized for payments of up to $25,000 without approval, typically paying an average of $150,000-$400,000 per month.Performed coverage investigations, documented claims.