* Instant low-score notification while customers are on premises. * Protect yourself from bad social media posts. Systematic Research tools gather customer satisfaction & staff culture attitudes.Measure which service or products clients value most, make improvements to build loyalty. Now collecting data Online or by iPad tablet, secure encryption, provides the real-time data to prompt your improvements. 1. Maximum Difference Scale Research tool: Thoroughly discriminates between items to learn what matters most to customers. Valued for measuring client’s access (phones, appointments, courtesy) and visit-with-stores’ preferences in your business. Answers...Why customers choose your business over others. Bayesian Average formula estimates subjective values of respondents.2. Net Promoter Score research tool: Gauges customer loyalty - Promoters vs Detractors. - Evaluations of loyalty, not satisfaction, determines the likelihood a customer will return and give word-of-mouth promotion for your business. How well is your brand standing-out in the market place? Sort data by detractors and by promoters and find areas for quality improvement,(Net Promoter Score is a registered trademark of Fred Reichheld, Bain & Company) suggested reading: “The Ultimate Question”, Fred Reichheld.3. Customer Satisfaction Research tools: Quality statements allow respondents to scale intensity of satisfaction on today's experience. This tool is integral in pay-for-value programs. Individuals are compared to benchmark mean scores and ranked with peers for self-direction.4. Matrix regional-specialty Reports: A tool for company directors to self-direct improvements. Regional offices' matrix report includes: mean scores for all questions and the average mean.5. Custom-branded satisfaction questionnaire,Dupont Linhoff IT support for installing/updating your proof of performance tools,