Joel Jose Email & Phone Number

Berlin, Germany

* Deliver exceptional customer service by understanding customer needs and recommending the right performance apparel and footwear solutions.* Drive sales by promoting Under Armour products, upselling, and cross-selling to maximize customer satisfaction and revenue.* Maintain in-depth knowledge of product features, benefits, and technical specifications to educate customers effectively.*Ensure visual merchandising standards align with Under Armour’s brand guidelines to create an engaging shopping environment.* Process transactions, manage returns, and handle POS systems with accuracy and efficiency.* Collaborate with team members to achieve store goals and exceed sales targets.

Berlin, Germany

• Directed the recruitment process, including sourcing candidates, interviewing, and extending job offers• Administered HR software to manage employee records, produce reports and maintain accuracy• Developed and executed employee retention strategies encompassing engagement initiatives, performance management systems, and staff development programs• Advised management on HR policies, employment regulations, and best practices in human resources management• Managed digital analytics for the company’s website and social media, delivering strategic insights and recommendations• Ensured the confidentiality and compliance of personnel records with corporate and regulatory standards• Supported the creation of HR reports to assist management in adherence to corporate and labour regulations

India

• Partnered with the management team to coordinate on-boarding and off-boarding processes• Coordinated and set up meeting materials, presentations and audiovisual systems• Evaluated the effectiveness of KPIs regularly • Supported HR processes by administering tests, scheduling appointments, conducting orientations, maintaining records and information• Supported the team by getting in contact with internal and external stakeholders

Berlin, Germany

• Coordinates and provides strong hands- on training to new associates in the Manufacturing facility• Self- managed with little supervision• Updates and publishes all relevant training records and plans on a weekly basis• Maintains associate training files• Maintains training materials• Receiver: Receive and scan packets and label for further processing• Stover: place the packets in dedicated bag/cart• Problem solver: Help team members in the warehouse with solving problems regarding damaged/missing/broken packets. Also help drivers in case of problems or emergency regarding order or packets• Sortation: Arrange bags and overflowing packets as per order in separate cart for driver to pick• Yard Marshall: Check driver's ID, jacket and shoes before they entering the yard and after their work is done, make sure they leave the loading area on time quickly in most efficient way.

Kerala, India

• Defined and aligned the company's vision, mission, and strategic goals with prevailing market opportunities and industry trends• Cultivated partnerships with stakeholders, clients, and partners, fuelling business growth through new deals and contract negotiations• Managed event planning and logistics, ensuring seamless execution by implementing effective procedures• Led recruitment efforts, developed staff, and fostered a team-oriented environment to enhance productivity• Administered budget oversight and cost control and identified new revenue streams to ensure sustained profitability• Crafted marketing strategies to enhance brand visibility, overseeing social media, website content, and promotional activities• Maintained rigorous standards during event executions, actively responding to client feedback to ensure satisfaction• Proactively identified and mitigated event-related risks in compliance with industry standards and legal requirements• Established and maintained strong relationships with industry peers, vendors, and suppliers at professional events• Kept abreast of market trends and emerging technologies, adapting strategies to maintain an edge

India

• Managed daily operations, including customer service, inventory management, and sales processes• Oversaw financial operations such as budgeting, payroll management, and expenditure tracking• Ensured timely delivery of goods and services by maintaining solid relationships with key suppliers• Implemented quality control procedures that significantly reduced product returns and customer complaints• Established and nurtured long-term relationships with key clients, fostering sustained business partnerships• Resolved client issues effectively, ensuring ongoing business and customer satisfaction• Identified and realised cost-saving measures, achieving a 10% reduction in operational expenses• Analysed sales data to identify trends and develop strategies to increase revenue

Master Of Science, Msc. International Business Management

• Marketing, business administration, Human Resources, corporate social responsibility,

Bachelor Of Commerce, Finance

• Finance accounting, business management, administration, accounting and taxation

Diploma Of Education, Logistics, Materials, And Supply Chain Management

• Inventory management, Transportation, Warehousing and distribution, Demand forecasting