Joel John Joel Email & Phone Number

Al Manal International Llc - Oman

CURRENT RESPONSIBILITIES INCLUDE:- Demonstrate leadership in managing and motivation.- Ensure that upon the new restaurant opening, the productivity and quality remains at high standards and that costs are acceptable by planning the resources in the optimum manner.- Responsible of searching, selecting recruiting, appraisal, motivations and standards pf job performance of the individuals with in team.- Accountable for coaching and training managers with appropriately skills and product knowledge to execute highest standard and growth.- Ensure all new employees in the department receive an induction training program.- Enhance performance by motivating, monitoring staff continuously, investigating and resolving conflicts.- Responsible for coordinating and scheduling all training programs for staff members to teach advanced management skills.- Monitor and evaluate restaurant practices on a regular basis by employing company standards and policies.- Responsible for all marketing and advertising activities.- Monitor the quality and quantity of preparation to minimize wastage, and make frequent checks to ensure a high level of service are employed while preparation.- Maintain all health and safety regulations, employee training and development, and record keeping for health inspectors.- Provide reports on the performance progress against the plans and budget.

Kerala, India

KEY ROLES PERFORMED:- Manage the day to day operations of Food & Beverage Department.- Assist the Assistant General Manager/Operations Manager is responsible for controlling and analyzing the following: - Quality levels of product and service - Guest satisfaction - Merchandising and marketing - Operating cost - Sanitation- Provide comprehensive and high quality guest services to passengers.- Manage the front desk and collect payments.- Promote various services and facilities of our airport lounges. - Handle passengers’ enquiries including facilities, flight schedules, airlines information, direction to the departure gates.- Handle and resolve service issues in a professional manner.- Support training and development to enhance performance.

Dubai, United Arab Emirates

KEY ROLES:- Managed the Food and Beverage Department's day-to-day operations and maintain good relations with the employees.- Assist the Food & Beverage Manager with functions such as hiring specific levels of employees, employee orientation, and on-the-job performance appraisal, which ensures appropriate staffing and productivity.- Established formal training plans and conduct on-the-job training sessions for Food & Beverage Department employees.- Inform the Food & Beverage Manager of all relevant information in operations, including information that does not require the Food & Beverage Manager's action.

Abu Dhabi, United Arab Emirates

ROLES:- Worked for restaurant, room service, bar, coffee shop, pool bar, Turkish restaurant and banquets.- Assisted the F & B Manager in managing all service activities at the hotel’s restaurants and main dining areas.- Monitored floor operations and ensured smooth running of premises. - Liaised with all F & B staff including Banquet Sales Executive, Banquet Chef, Steward Supervisor, Banquet Beverage Supervisor and the Housekeeping Supervisor among others for ensuring all banquet preparations preceded as per plan.- Assigned duties to in house and outsourced staff as per duty rosters and service loads, arranged for backup resources in case of a possible busy situation to training staff under purview to ensure superior standards of service performance.- Supervised the cleaning, maintenance and setting up of all banquet public areas and passageways, managed the submission of requisitions and work maintenance orders for all banquet rooms and catering events.- Checked requisitions to ensure correct amounts of items were ordered and delivered, assisted with all banquet arrangements, discussed the details of each function with the Banquet Maitre d' and ensured all duty rosters are kept up to date according to the designated duties for the day.

ROLES AND RESPONSIBILITIES:- Worked in Restaurant, Seafood restaurant and banquets.- Coordinated food services between kitchen and banquet service staff, inspected items on order and ensured that the same followed the order of banquet events.- Reviewed floor and table plans, controlled services, inventory, stock replenishment and transfers, managed accounts, completed the captains report for the day, completed the strike list and closed inspection duties for the day prior to closing shop.- Adhered to all service guidelines, followed all HSE and quality norms, monitored the consumption of food and beverages simultaneously addressing issues of intoxication and grievances related to the food if any.- Provided training to junior staff on all elements of pre and post service norms, taught them how to prepare garnishes for the most popular dishes and on managing bar duties.- 3 months On the Job Training at Trident Cochin, India as an F & B Service Staff.- 3 months On the Job Training at Oberoi Airport Service, International Airport Cochin, India as an F & B Service Staff.- Internship at Hotel Gaanam International Cochin, India as Room Service Order Taker.

Advanced Diploma In Hotel Management, Hospitality Administration/Management

Data Processing And Console Operation

Secondary School Leaving Certificate