Joel Johnson Email & Phone Number

Thane, Maharashtra, India

- Envisaged the launch of new products under the umbrella of the Neobanking suite consisting of Invoicing, Inventory Management, Tax Management, and reconciliations. - Actively contributed to defining the road map for the Neobanking product suite. - Lead the creation of detailed Product Requirement Documentation to be consumed by the engineering and design teams. - Built and managed a product backlog of solutions that are groomed and prioritized in close collaboration with the business teams. - Created the go-to-market strategy for the new solutions in collaboration with business and marketing teams to maximize productadoption and success. - Defined product metrics and tracked them continuously to identify usage patterns and come up with action plans. - Worked closely with Internal and External Stakeholders like banks, vendors, and merchants to ensure consistent messaging on the product roadmap and to align stakeholder interests.

Bengaluru, Karnataka, India

• Understanding customers' business needs and devising appropriate solutions using Lead Squared.• Planned and monitored projects throughout the program life cycle managing risks and issues and taking corrective measurements on projects.• Drove weekly and governance meetings with clients and internal stakeholders on a regular basis.• Worked closely with the product development team to share client feedback and for post-implementation reviews.

Bengaluru, Karnataka, India

• Responsible for defining the user-flow & journeys for student acquisition & retention. • Worked closely with the marketing & sales teams to improve conversions & efficiency. • Created product requirement documentation for internal development teams & vendors. • Built and actively managed a backlog of features in coordination with Business teams. • Actively contributed to defining the Product roadmap & owning the execution, testing and iterations for features released. • Managed all Integrations between CRM & Cloud telephony, Chatbot, WhatsApp Business, Payment Gateway, LMS systems. • Analyzed data to identify areas of improvement & optimization. • Automated report generation process for key stakeholders.

Bengaluru, Karnataka, India

• Ensured seamless and swift digital transformation of end to end Admission Processes for our Partner Institutes.• Lead Cross functional teams to ensure time bound project implementation post sales handover.• Ensured higher product adoption, customer satisfaction and overall health of the client relation.• Point of contact between technical operations team and the client ensuring faster turnaround time and timely resolution of tech issues. • Created ad-hoc and planned reports based on critical parameters to strategize and execute Marketing campaigns and nurturing efforts to optimize conversions.• Identified opportunities for continuous improvement and learned from the best practices in the Industry to streamline the enrollment process for my clients.• Renewal of clients based on learnings from the previous session spotlighting the value being realized by our product.• Identified opportunities for upsell during the tenure of subscription.

Greater Noida

• Planned and organized Football related activities for the Sports Conduit in BIMTECH.• Created Marketing content for both online as well as offline event promotion.• Managed Social media handles for the club.

Greater Noida

• Conducted an Internal Audit as part of the Retail Marketing Team on "TRY & BUY" which was an experiential marketing strategy that was driven by the RM team for a year.• Conducted an extensive Primary research on Customers from all 51 branches across the country to derive Key Insights like Impact of strategy on Purchase Decision.• Coordinated with Branch Managers and Regional Marketing Managers to validate the data collected at the branch level.• Performed an analysis on the data to derive valuable Consumer Insights like effectiveness of the program, Impact on purchase decision and favorite feature for the product range offered.

Master Of Business Administration - Mba, Institute Of International Relations

Cross cultural exchange and international experience. International relations study and research Courses: • War and Peace in International.

Pgdm, Marketing

Activities and Societies: Foot N Boot | L'Oreal sustainability challenge | Infosys Ingenious | Virtual Business Project | Lyceum.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Icse / Isc