Hi, I am Joel. Even from a very young age I was a very curious kid. Curious to listen, to observe and to understand why things are the way they are.I was working as a Product Manager for SafexPay, a fintech based out of Thane. Our vision here is to build a digital platform that will transform the payment and banking needs for business across the globe.Previously I’ve donned multiple hats working as a Solutions Consultant, Product Specialist and Customer success analyst in the Ed-Tech and SaaS based CRM domains.Talking about my Educational Qualification, I am a PGDM graduate from Birla Institute of Management Technology, specialized in Marketing. I Completed my Graduation in Electronics & Communication Engineering from MBCET, Kerala University.I am an avid traveler and a photographer and I've been lucky enough to have traveled to 20 Countries. The best part of it is obviously meeting new people and having engaging conversations with them. Even though i prefer to be the listener most of the time :)There is a lot to learn from people and their stories. So if you want to talk to me more about Product Management, Customer Success, or travelling do hit me up or drop me an email at joeljojohnson@gmail.com
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Product ManagerSafexpay Feb 2023 - Jan 2024Thane, Maharashtra, India- Envisaged the launch of new products under the umbrella of the Neobanking suite consisting of Invoicing, Inventory Management, Tax Management, and reconciliations. - Actively contributed to defining the road map for the Neobanking product suite. - Lead the creation of detailed Product Requirement Documentation to be consumed by the engineering and design teams. - Built and managed a product backlog of solutions that are groomed and prioritized in close collaboration with the business teams. - Created the go-to-market strategy for the new solutions in collaboration with business and marketing teams to maximize productadoption and success. - Defined product metrics and tracked them continuously to identify usage patterns and come up with action plans. - Worked closely with Internal and External Stakeholders like banks, vendors, and merchants to ensure consistent messaging on the product roadmap and to align stakeholder interests. -
Senior Business AnalystLeadsquared Apr 2022 - Dec 2022Bengaluru, Karnataka, India• Understanding customers' business needs and devising appropriate solutions using Lead Squared.• Planned and monitored projects throughout the program life cycle managing risks and issues and taking corrective measurements on projects.• Drove weekly and governance meetings with clients and internal stakeholders on a regular basis.• Worked closely with the product development team to share client feedback and for post-implementation reviews. -
Product SpecialistUnext Learning Oct 2020 - Mar 2022Bengaluru, Karnataka, India• Responsible for defining the user-flow & journeys for student acquisition & retention. • Worked closely with the marketing & sales teams to improve conversions & efficiency. • Created product requirement documentation for internal development teams & vendors. • Built and actively managed a backlog of features in coordination with Business teams. • Actively contributed to defining the Product roadmap & owning the execution, testing and iterations for features released. • Managed all Integrations between CRM & Cloud telephony, Chatbot, WhatsApp Business, Payment Gateway, LMS systems. • Analyzed data to identify areas of improvement & optimization. • Automated report generation process for key stakeholders. -
Analyst - Customer SuccessNopaperforms Jan 2020 - Sep 2020Bengaluru, Karnataka, India• Ensured seamless and swift digital transformation of end to end Admission Processes for our Partner Institutes.• Lead Cross functional teams to ensure time bound project implementation post sales handover.• Ensured higher product adoption, customer satisfaction and overall health of the client relation.• Point of contact between technical operations team and the client ensuring faster turnaround time and timely resolution of tech issues. • Created ad-hoc and planned reports based on critical parameters to strategize and execute Marketing campaigns and nurturing efforts to optimize conversions.• Identified opportunities for continuous improvement and learned from the best practices in the Industry to streamline the enrollment process for my clients.• Renewal of clients based on learnings from the previous session spotlighting the value being realized by our product.• Identified opportunities for upsell during the tenure of subscription. -
Executive MemberFootnboot Aug 2018 - Jan 2020Greater Noida• Planned and organized Football related activities for the Sports Conduit in BIMTECH.• Created Marketing content for both online as well as offline event promotion.• Managed Social media handles for the club.
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Marketing InternLg Electronics Jan 2019 - Feb 2019Greater Noida• Conducted an Internal Audit as part of the Retail Marketing Team on "TRY & BUY" which was an experiential marketing strategy that was driven by the RM team for a year.• Conducted an extensive Primary research on Customers from all 51 branches across the country to derive Key Insights like Impact of strategy on Purchase Decision.• Coordinated with Branch Managers and Regional Marketing Managers to validate the data collected at the branch level.• Performed an analysis on the data to derive valuable Consumer Insights like effectiveness of the program, Impact on purchase decision and favorite feature for the product range offered.
Joel Johnson Skills
Joel Johnson Education Details
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Institute Of International Relations -
Birla Institute Of Management Technology (Bimtech)Marketing -
Mar Baselios College Of Engineering And Technology, Nalanchira, ThiruvananthapuramElectrical, Electronics And Communications Engineering
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Trinity LyceumIcse / Isc
Frequently Asked Questions about Joel Johnson
What is Joel Johnson's role at the current company?
Joel Johnson's current role is Product Manager | Currently on a break!!.
What schools did Joel Johnson attend?
Joel Johnson attended University Of Warsaw, Birla Institute Of Management Technology (Bimtech), Mar Baselios College Of Engineering And Technology, Nalanchira, Thiruvananthapuram, Trinity Lyceum.
What skills is Joel Johnson known for?
Joel Johnson has skills like Key Account Development, Customer Success, Consumer Electronics, Ed Tech, Microsoft Powerpoint, Software As A Service, Customer Satisfaction, Market Research, Team Management, Digital Marketing, Photography, Adobe Photoshop.
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Joel Johnson
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