• Provided support for incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products,features and services.• Delivered high-quality labeled data, utilizing in-house tools,software and guidelines to meet our Key Performance Indicators.• Performed root cause analysis to identify error patterns and identify solutions to improve quality.• Evaluated the performance and accuracy of AI models by designing and conducting rigorous testing… Show more • Provided support for incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products,features and services.• Delivered high-quality labeled data, utilizing in-house tools,software and guidelines to meet our Key Performance Indicators.• Performed root cause analysis to identify error patterns and identify solutions to improve quality.• Evaluated the performance and accuracy of AI models by designing and conducting rigorous testing, utilizing metrics such as precision and recall to ensure model quality and reliability. Show less

• Provided support for incoming tickets including extensive troubleshooting tasks for a SAAS product with multiple features and services.• Implemented Pytest automation framework for efficient system and feature testing.• Optimized website SEO for Lands and Homes, improving search engine rankings and visibility.• Maintained and supported SaaS cloud deployments for AWS, ensuring the stability and scalability of the Lands and Homes platform.• Designed and implemented automation… Show more • Provided support for incoming tickets including extensive troubleshooting tasks for a SAAS product with multiple features and services.• Implemented Pytest automation framework for efficient system and feature testing.• Optimized website SEO for Lands and Homes, improving search engine rankings and visibility.• Maintained and supported SaaS cloud deployments for AWS, ensuring the stability and scalability of the Lands and Homes platform.• Designed and implemented automation jenkin pipelines using terraform for seamless cloud deployment of the Lands and Homes platform.• Managed and administered Unix/Linux servers using shell scripts for various purposes, ensuring high availability and security.• Developed and optimized intermediate-level SQL queries to extract, analyze, and manipulate data efficiently across relational databases. Show less