Jia Hao Joel Kiu Email & Phone Number

Singapore

Singapore

• Government Engagement & Member Support (GEMS)
• Social media design -Creating social media post for department events and campaign using Canva and Powerpoint-Creating and sending EDM using Salesforce Marketing Cloud to promote department's events and initiatives
• Marketing collateral designs using Adobe Illustrator-Designing A3 size ISCA Career Growth Centre Navigator and A5 size ISCA Career Growth Centre booklet-Designing of ISCA Career Growth Centre Pull up banner
• Department Data Analytics Champion- Creating a department dashboard to analyze participant's profile, demographics, job level and organizational type
• ISCA Career Support website and initiatives -Updating and maintaining Career support resources on ISCA Career Growth Centre website -Setting up online booking appointments for Member's career support
• Supporting department operations and logistics-Hosting of ISCA Sponsor's webinar on Zoom platform-Managing ISCA YPAC Instagram account -Submission and facilitating WSG Job Redesign claims -Coordination of YPAC.

60 Cecil Street, ISCA House Singapore 049709

• Member Services CentreMembership Renewal During renewal:
• Render support to members on renewal-related enquiries and issues to ensure response time of within 3 working days.
• Follow-up on payment issues and communications with members to ensure full closure of issues.
• Follow-up on system/payment issues and escalate to ICT/Finance within 1-2 days for timely resolution.
• Address and process requests for late fee waivers within 5-7 working days.
• Process hardcopy renewal forms within 5-7 working days and within a target error rate of less than 1%.Post renewal:

Singapore

21 Heng Mui Keng Terrace Singapore 119613

• Team Connect -Student Relations Team
• Providing advice to more than 300 students for their academic plan and updating of students’ record.
• Ability to respond to a large volume of student’s enquiry through email and phone call.
• Manage processes to facilitate students’ participation on the programme such as flight bookings, visa processing and scheduling of medical check-ups. Ability to follow up with students for administrative issues.
• Proper documentation and communication with various stakeholders (e.g. NUS faculties) with regards to student processes and curriculum matters. Ability to coordinate multiple party’s communications within NUS internal.
• Plan and execute student-related activities such as pre-departure briefing, enrolment day, NUS module workshop and NOC graduation ceremony for NOC students. Ability to work in a team, sort out logistics needed for the.

30 Lower Kent Ridge Road Singapore 119075

• NUS Staff Club admin, operations and facilities
• Key team member in sourcing of instructor and organising of classes such as Korean Pop and Zumba in staff club
• Key Liaison Officer for membership applications- In charge of new membership application, membership renewal, termination - Updating membership database and informing members when their membership has expired
• Facilitates booking of facilities such as function room.
• Oversees daily maintenance. (Contacting NUS term contractor for maintenance quotation and ensure maintenance are completed). Ability to follow up with external stakeholders for outstanding tasks.
• Holds special duty as fire and safety warden for the staff club

Lineman, BN HQ Line Detachment, 2SIRLineman, External Line Detachmen, 2SIR

Bsc Marketing, Marketing

Graduate with Merit

Diploma In Telecommmunications, Engineering

Activities and Societies: Taekwando