Jia Hao Joel Kiu Email & Phone Number

Singapore

Singapore

Government Engagement & Member Support (GEMS)•Social media design -Creating social media post for department events and campaign using Canva and Powerpoint-Creating and sending EDM using Salesforce Marketing Cloud to promote department's events and initiatives •Marketing collateral designs using Adobe Illustrator-Designing A3 size ISCA Career Growth Centre Navigator and A5 size ISCA Career Growth Centre booklet-Designing of ISCA Career Growth Centre Pull up banner• Department Data Analytics Champion- Creating a department dashboard to analyze participant's profile, demographics, job level and organizational type •ISCA Career Support website and initiatives -Updating and maintaining Career support resources on ISCA Career Growth Centre website -Setting up online booking appointments for Member's career support•Supporting department operations and logistics-Hosting of ISCA Sponsor's webinar on Zoom platform-Managing ISCA YPAC Instagram account -Submission and facilitating WSG Job Redesign claims -Coordination of YPAC committee's activities and initiatives -Liaising with Comms department to promote department events and contents in ISCA's weekly Insights e-newsletter -Managing department inbox-Facilitating ISCA Career matching services and maintaining lists of Members who are job seekers -Planning, organizing and marketing One Young World #Charteredstar competition 2022-Assisting with CFO and Young Accountant mentorship programme logistics (Registration and payment)-Engaging and collaborating with government agencies such as E2i and WSG for the Accountancy Career Hub(ACH) to support members in the accountancy sector-Facilitate listing of department's events on ISCA eServices portal-Managing job advertisement on ISCA Career portal-Crafting of post event caption on ISCA Social Media-Assist with publicity of ISCA flagship Professional Accountants in Business (PAIB) Conference-Assist with preparation for CFO Finance leaders Roundtable

60 Cecil Street, Isca House Singapore 049709

Member Services CentreMembership Renewal During renewal:•Render support to members on renewal-related enquiries and issues to ensure response time of within 3 working days.•Follow-up on payment issues and communications with members to ensure full closure of issues.•Follow-up on system/payment issues and escalate to ICT/Finance within 1-2 days for timely resolution.•Address and process requests for late fee waivers within 5-7 working days.•Process hardcopy renewal forms within 5-7 working days and within a target error rate of less than 1%.Post renewal:•Assist in responding to members’ feedback from renewal for consideration/improvement in the next renewal year•Encourage renewal (including renewal call exercise) and keep track of reasons for non-renewal to monitor attrition rate to achieve target attrition rate:Membership Administration •Process Reduced Fee, MIR and ISCA Support Fund applications as Non-Standard Applications within 8 to 10 weeks (upon complete submission of supporting document) and within a target error rate of less than 1%.•Facilitate communications and follow-up actions with members to ensure related enquiries are responded within 3-5 working days (non-peak) and 5-7 working days (peak)Administer SkillsFuture credit funding•Facilitating SkillsFuture credit funding for course participants who applied for SkillsFuture Credit (SFC) funding, follow up with participants who did not submit their claims and check course/funding details are accurate•Facilitating SkillsFuture credit claim payout on the TP Gateway portal •Handle enquiries and provide documentation to SSG staff for participants who submitted appeals.•Respond to course funding-related enquiries escalated from the customer services team.Webinar hosting•Assist in the hosting of and admin support in CPD webinars to ensure smooth running of course and address participants’/trainers’ enquiries

Singapore

21 Heng Mui Keng Terrace Singapore 119613

Team Connect -Student Relations Team• Providing advice to more than 300 students for their academic plan and updating of students’ record. • Ability to respond to a large volume of student’s enquiry through email and phone call. • Manage processes to facilitate students’ participation on the programme such as flight bookings, visa processing and scheduling of medical check-ups. Ability to follow up with students for administrative issues. • Proper documentation and communication with various stakeholders (e.g. NUS faculties) with regards to student processes and curriculum matters. Ability to coordinate multiple party’s communications within NUS internal departments and faculties. • Plan and execute student-related activities such as pre-departure briefing, enrolment day, NUS module workshop and NOC graduation ceremony for NOC students. Ability to work in a team, sort out logistics needed for the various events and ensure smooth running of events.• Ensure that students are able to clear all administrative processes and depart for their overseas programme on time. Ability to multi task and resolve issues within a short span of timeline.• Checking, processing and uploading of student’s results when they are back from the NUS Overseas Colleges programme. Ability to double check and ensure that there is no error in student’s grades or marks before uploading to student’s portal. • Ability to interact and work with external stakeholders such as Enterprise Singapore with regards to student’s Young Talent Programme (YTP) award and Pricebreaker with regards to booking of air ticket for NOC students.

30 Lower Kent Ridge Road Singapore 119075

NUS Staff Club admin, operations and facilities • Key team member in sourcing of instructor and organising of classes such as Korean Pop and Zumba in staff club• Key Liaison Officer for membership applications- In charge of new membership application, membership renewal, termination - Updating membership database and informing members when their membership has expired• Facilitates booking of facilities such as function room.• Oversees daily maintenance. (Contacting NUS term contractor for maintenance quotation and ensure maintenance are completed). Ability to follow up with external stakeholders for outstanding tasks.• Holds special duty as fire and safety warden for the staff club• Oversees NUS Staff Club tenants’ contract and leasing matters.• Marketing tenant’s promotion by sending emails to club members, regularly updating Staff Club Facebook page on Staff Club events such as active classes and overseas trips.• Handling face-to-face and phone enquiries from 1800 club members.• Received 5 years long service award in NUS Staff Club in 2017 for my work done from 2011 to 2016.

Lineman, BN HQ Line Detachment, 2SIRLineman, External Line Detachmen, 2SIR

Bsc Marketing, Marketing

Graduate with Merit

Diploma In Telecommmunications, Engineering

Activities and Societies: Taekwando