Designed and engineered an internal customer support web app to optimize troubleshooting workflows and improve response times for customer service representatives.Developed an internal machine learning data labeling platform, enabling precise and efficient labeling processes to support advanced analytics and model training.Directed the Front-End development of customer and utility portals, delivering consistent and intuitive user interfaces that enhanced overall user experience.Developed a comprehensive analytics and interaction tracking system, providing actionable insights into user behaviors and engagement metrics.Implemented and maintained Google Analytics integration, ensuring robust tracking and accurate data reporting for strategic decision-making.Significantly contributed to the design and development of new features across user applications, ensuring alignment with business goals and enhancing user satisfaction.

> Optimized Elasticsearch queries to run cost-efficiently in application APIs by refactoring the queries and implementing response caching.> Contributed to Angular D3 Chart Component Library for ingesting and rendering data from Elasticsearch. > Implemented a Help Center feature which provides support documentation based on the current view in the SPA. > Maintained application API repository, responsible for code reviews, merging new code, and deployments to all envs.> Performed on-call debugging for clients in order to immediately resolve undesirable behavior in the UX of the application.

> Architected an SQL database which enforced ACID compliance to store and organize big data while providing a wide range of data types in order to integrate data from various sources and provide users with more robust indexing tools. > Designed React D3 presentational components for dynamic and informative data visualizations on the user dashboard. > Engineered an asynchronous Node.js API which serves a React / Redux user-facing application by concurrently loading data and implementing client-side caching in order to provide a UX which increases in efficiency while the user is active.> Integrated Typescript in order to facilitate more effective collaboration and debugging of a rapidly growing code-base.> Implemented Bcrypt authentication and a Redis NoSQL database to secure user data and create intelligent user-sessions. > Deployed to AWS, using EC2, RDS, Cloudfront, Lambda, DBMigrate, Docker, Docker Compose, and Travis CI to take advantage of auto-scaling server instances for site reliability and integrated deployment for efficiently rolling out new features.> Wrote comprehensive, unit, and functional Jest testing in production to prepare for scaling and application stability.

> Built a lightweight, client-facing application which routed users to internal educational content and resources.> Integrated EC2 and RDS using AWS to securely connect to organization’s copyrighted cloud based content. > Redesigned UX for navigating organization’s resource library and implemented search functionality to allow users to easily and effectively locate resources.

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