• Administering the pre and post settlement process of home loan top ups.• Ensuring an efficient and compliant top up settlement process.• Providing excellent service to customers, solicitors, brokers, mobile lenders as well as internal customers.• Reconciling payments on home loans.• Sorting data, investigating current and ongoing problems, resolving issues when possible and forwarding errors to appropriate ME Bank Teams or individuals to be resolved. • Processing bank transactions.• Processing data and maintaining database integrity.• Preparing and sending welcome letters to home loan customers.ACHIEVEMENTS• I created a template to enable me to be as efficient and accurate as possible. This helped me achieve an average of 103% productivity which is measured on our internal KPI system.• I consistently passed quality assessment testing.

• Providing 1st line risk-related support to the. Customer Banking team. • Managing incidents, including coordinating root cause analyses and driving remediation activities.• Conducting audits. • Testing operational effectiveness of controls. • Building risk awareness. • Assisting Senior Analyst with risk assessments.• Assisting to prepare reports for risk forums.• Keeping up to date with change initiatives to identify potential risks. • Keeping up to date with current market expectations and ensuring all measures comply with government regulations.

• Assessing home loan applications. • Providing excellent customer service.• Minimizing risk to ME Bank.• Preparing and sending accurate letters of offer and settlement instructions to our solicitors.

• Administering the pre and post settlement process of home loans.• Liaising with solicitors, brokers, mobile lenders and internal customers to achieve settlement in the required time in accordance with lending policies and procedures. • Investigation and resolving issues.• Processing bank transactions.• Processing data and maintaining database integrity. • Responding to customer queries.• Providing excellent customer service.

• Selling Finance (Lending) and Insurance products.• Receipting money for the purchase of vehicles and insurances.• Providing excellent customer service.• Administering and managing the Finance Department.• Efficiently responding to all loan approvals and settlement conditions.• Examining financial statements and discussing financial information with accountants.• Initiating and managing several referral reward programs.ACHIEVEMENTS:• Consistently surpassing income targets. • Often mentioned, either by name or by dealership, in the Toyota Financial Services newsletter as a top performer of insurance sales. • Finished the 2010 tax year as one of the top 10 Finance Managers of Toyota Financial Services in Victoria.

• Generating new business by speaking with decision makers at vehicle dealerships, accounting firms and at various other places. • Cold calling by phone or in person.• Selling finance and insurances to consumer and commercial clients.• Building strong relationships with new and existing introducers.• Organizing loans, including submitting loan applications, negotiating credit approvals with finance companies, organizing loan contracts and submitting documents for settlement.ACHIEVEMENTS:• Exceeded all my targets, including my average income per application settled and insurance penetration KPI's. • One of my clients did not proceed with the loan offered, but was very satisfied with the level of service he received and rewarded me by paying us a brokerage commission, even though we did not invoice him.

• Assessing consumer and commercial loan applications.• Maintaining superior relationships with dealers, brokers and direct introducers.• Negotiating with introducers to minimize lending risk.• Complying with the Uniform Consumer Credit Code and the Privacy Act.• Undertaking credit and fraud checks.• Examining financial statements and discussing financial information with accountants.• Maintaining short turnaround times for answers to loan applications. • Ensuring introducers are satisfied, whilst also complying with policies and regulations. • Ensuring GE Money Motor Solutions was not exposed to any unnecessary credit risks.ACHIEVEMENTS:• Achieved my KPI of conveying a minimum of 13 answers to loan applications per day.• Received a Business Impact Reward and Recognition Certificate for surpassing my KPI’s, providing excellent customer service to our introducers and for having a positive attitude. I went above and beyond even if it meant that I had to work long hours to achieve this result.

• Achieving profitability objectives.• Cross selling and up selling to generate additional income.• Retaining existing client base by performing outbound calls.• Generating new business by taking incoming calls and by building a referral network.• Protecting existing client base from competitors.• Qualifying consumers and business applicants before proceeding with loan applications.• Maintaining customer satisfaction, whilst also complying with policies and regulations. • Developing relationships with internal and external customers.• Responding to inquiries from multiple distribution channels.• Informing customers on credit decisions.• Ensuring loan turnaround times are quick.• Assembling legal documentation and assisting customers while they sign contracts.• Assembling legal documentation and assisting customers while they sign contracts.• Complying with all financial regulations.ACHIEVEMENTS:• Achieved 104% of net amount financed target, which is on average $850,000 per month.• I have delivered monthly net amount financed in excess of $1 million on 4 occasions.• Achieved 96% of average weighted interest rate target. • For six months out of eight, I achieved the highest dollar amount of insurances sold by any Victoria Sales Consultant.• Selected as member of the Key Staff Development program. This program has been designed to assist high potential employees to fast track their career.• Received a Business Impact Reward and Recognition Certificate for providing excellent customer service.• Received an Employee of the Week Award for achieving outstanding cross-sell results.

• Designing and maintaining forms, spreadsheets, templates and office documentation.• Processing data and maintaining database integrity.• Conducting various research projects.• Preparing client invoices.• Administering the factoring process of invoices.• Assisting in the development of a procedure manual.• Answering reception telephone and screening all incoming calls.• Typing business correspondence using a dictaphone.• Purchasing staff amenities and office supplies.• Managing events within timeframes and budget.• Managing the preparation of marketing materials and corporate stationery with graphic designs, print shops and promotional product agencies.• Designing and producing marketing materials.• Modifying and maintaining the company webpage.• Researching and implementing online marketing strategies.• Designing and updating spreadsheets to monitor advertising and marketing effectiveness.