Joelle Accad
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Joelle Accad Email & Phone Number

Customer Service Specialist and indirect marketing at The Smallville Hotel
Location: Baabda District, Mount Lebanon Governorate, Lebanon 8 work roles 4 schools
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Current company
The Smallville Hotel
Role
Customer Service Specialist and indirect marketing
Location
Baabda District, Mount Lebanon Governorate, Lebanon
Company size
155 employees

Who is Joelle Accad? Overview

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Quick answer

Joelle Accad is listed as Customer Service Specialist and indirect marketing at The Smallville Hotel, a company with 155 employees, based in Baabda District, Mount Lebanon Governorate, Lebanon. AeroLeads shows a matched LinkedIn profile for Joelle Accad.

Joelle Accad previously worked as Customer Service Specialist & indirect marketing at The Smallville Hotel and Guest Relations Executive at Lancaster Eden Bay. Joelle Accad holds Master'S Degree, Unité Formation Recherche En Sciences De L’Information Et De La Communication from Université De Toulon.

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Email format at The Smallville Hotel

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The Smallville Hotel

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Profile bio

About Joelle Accad

Ensures that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees at all times.Strong communication, interpersonal, and listening skills. Help to resolve any guest complaints or issues and ensure employees are properly trained to provide customer service.A proven track record of organizing successful eventsExcellent vendor management skills.Outstanding communication and negotiation ability Well-organized with multi-tasking skills Able to handle stress and remain calmProblem-solving ability.

Listed skills include Css, Photoshop, Html, Microsoft Office, and 25 others.

Current workplace

Joelle Accad's current company

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The Smallville Hotel
The Smallville Hotel
Customer Service Specialist and indirect marketing
Lebanon
Website
thesmallville.com
Employees
155
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Company profile
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8 roles

Joelle Accad work experience

A career timeline built from the work history available for this profile.

Customer Service Specialist & Indirect Marketing

Current
The Smallville Hotel

Lebanon

Apr 2024 - Present

Guest Relations Executive

Lancaster Eden Bay

Lebanon Ramlet El Bayda

Customer care, guest feedback & indirect marketing.

Apr 2023 - Aug 2023

Meeting & Event Planner

Radisson Blu

Lebanon

· Implemented a new follow-up system for clients, resulting in a 25% increase in client satisfaction scores· Maintained a 95% accuracy rate in creating group rooming lists and reservation numbers for upcoming group hotel stays, ensuring smooth and efficient check-in processes.· Improved communication between divisions by creating and sharing detailed.

Apr 2021 - Feb 2023

Lobby Ambassador & Spa Coordinator

The Smallville Hotel

Beirut, Lebanon

As Lobby Ambassador:· Spearheaded marketing and indirect marketing communication efforts as Head of Facilities & Recreation Centers, resulting in a 20% increase in hotel bookings within the first quarter.· Successfully managed sales and telesales call centers, generating $500,000 in additional revenue over six months.· Coordinated branding for each leisure.

Apr 2020 - Apr 2022

Guest Relations Specialist

The Smallville Hotel

Badaro

· Conducted room inspections and managed room amenities, airport transfers, and check-in/check-out procedures· Successfully sold and upsold hotel facilities and outlets to guests· Achieved daily courtesy calls and departures to ensure guest satisfaction· Managed indoor/outdoor activities and social media posts to promote guest engagement and positive.

Apr 2018 - Jun 2020

Web Designer

One World 3D S.A.L

Sinn El Fil, Mount Lebanon, Lebanon

I’ve expertise my skills in template design especially in wordpress as addition e-coms... wix.com that help you to create a website without doing it from scratch.

Sep 2016 - Jun 2017

Web Designer

Activeweb Middle East

Sodeco Lebanon

As web designer i was responsible for creating the design and layout of a website or web page. In addition i was responsible for managing a brand new website & updating an already existing site through photoshop software same procedure for social media posts design. As For branding medias we use illustrator for: Logo, Flyer ‘ buisness card.

Jun 2012 - Dec 2015
Team & coworkers

Colleagues at The Smallville Hotel

Other employees you can reach at thesmallville.com. View company contacts for 155 employees →

CF Charbel Feghali Charbel Feghali Colleague at The Smallville HotelBeirut Governorate, Lebanon, Lebanon View → CV Christophe Vessaire Christophe Vessaire Colleague at The Smallville HotelLebanon, Lebanon View → AK Abdo Khalife Abdo Khalife Colleague at The Smallville HotelBeirut, Beirut Governorate, Lebanon, Lebanon View → CV Christophe Vessaire Christophe Vessaire Colleague at The Smallville HotelBoston, Massachusetts, United States, United States View → BW Bilal Wehbe Bilal Wehbe Colleague at The Smallville HotelLebanon, Lebanon View → NK Nathalie Khairallah Nathalie Khairallah Colleague at The Smallville HotelLebanon, Lebanon View → GF George Fakhoury George Fakhoury Colleague at The Smallville HotelBeirut, Beirut Governorate, Lebanon, Lebanon View → AK Ahmad Khayel Ahmad Khayel Colleague at The Smallville HotelLebanon, Lebanon View → HS Hadi Shariff Hadi Shariff Colleague at The Smallville HotelLebanon, Lebanon View → GK George Kazan George Kazan Colleague at The Smallville HotelLebanon, Lebanon View →
4 education records

Joelle Accad education

Master'S Degree, Unité Formation Recherche En Sciences De L’Information Et De La Communication

Université De Toulon
FAQ

Frequently asked questions about Joelle Accad

Quick answers generated from the profile data available on this page.

What company does Joelle Accad work for?

Joelle Accad works for The Smallville Hotel.

What is Joelle Accad's role at The Smallville Hotel?

Joelle Accad is listed as Customer Service Specialist and indirect marketing at The Smallville Hotel.

Where is Joelle Accad based?

Joelle Accad is based in Baabda District, Mount Lebanon Governorate, Lebanon while working with The Smallville Hotel.

What companies has Joelle Accad worked for?

Joelle Accad has worked for The Smallville Hotel, Lancaster Eden Bay, Radisson Blu, One World 3D S.A.L, and Activeweb Middle East.

Who are Joelle Accad's colleagues at The Smallville Hotel?

Joelle Accad's colleagues at The Smallville Hotel include Charbel Feghali, Christophe Vessaire, Abdo Khalife, Christophe Vessaire, and Bilal Wehbe.

How can I contact Joelle Accad?

You can use AeroLeads to view verified contact signals for Joelle Accad at The Smallville Hotel, including work email, phone, and LinkedIn data when available.

What schools did Joelle Accad attend?

Joelle Accad holds Master'S Degree, Unité Formation Recherche En Sciences De L’Information Et De La Communication from Université De Toulon.

What skills is Joelle Accad known for?

Joelle Accad is listed with skills including Css, Photoshop, Html, Microsoft Office, Social Media, Illustrator, Adobe Creative Suite, and Graphic Design.

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