1. Requirements Gathering: Elicit, analyze, document business & system requirements 2. Req Analysis: Analyze and interpret data to derive insights, trends, and actionable recommendations. 3. Documentation: Document Business Use cases, requirement specifications and process workflows. 4. Stakeholder Communication: Facilitate meetings, workshops, to gather requirements & ensure alignment 5. Testcase Enhancement: Collaborate with cross-functional & QA teams for testcase and UAT 6. User Support and Training: Provide assistance and training to users for system usage 7. Reporting and Presentation: Generate reports & develop presentations to communicate technical information Documentation Skills: 1. MIRO/MS VISIO/Draw.io - Process & Data Flow Diagram 2. MS WORD/Confluence - FRD, BRD, Use Case, User guide, Release notes 3. JIRA - Sprint Backlog, User Stories, Acceptance Criteria 4. MS Excel - Reports, RFP (Tech Response) 5. MS Power point - Training materials, Project Status, Business study

1. Identify Business use case and develop to-be business process flows 2. Conduct workshops, brainstorming session with various stakeholder 3. Facilitate Smoke and User Acceptance Testing (UAT) based on business requirements 4. Elicit business requirements from client using relevant techniques 5. Demonstrate design and workflows for various user in FIGMA