Joelma Da Silva Email & Phone Number

Massachusetts, United States

-Conduct 250-300 monthly outreach calls to MassHealth insurance members, offering and enrolling them in the care coordination program.-Manage member data and documentation, ensuring accurate and up-to-date records for effective follow-up and program coordination.-Exceeded the goal of monthly subscribers in the care coordination program, being awarded for this highlight.-Collaborate with team members, providing support and assistance in achieving outreach goals, and being recognized for aiding them in completing their outreach lists.-Follow up with undecided members, conducting 3 months of calls, increasing program participation, and improving member engagement.

Manchester - Nh

-Processed 10 daily shipments with accurate documentation, labeling, and organization based on destination and transportation methods.-Supported the team of 3 people by promptly addressing assistance requests and troubleshooting issues with damaged packages and customer inquiries.-Closed and reported on processed packages, including detailed daily reports on activities, challenges, and response times, while prioritizing deliveries and addressing training needs for seamless transitions.

Bedford, New Hampshire, United States

-Implemented fast-paced calendars and scheduled appointments for the children.-Administered ADHD medications as prescribed by the children's doctor, following parental instructions meticulously to ensure the children's well-being and health management.-Managed behavior challenges associated with ADHD through positive reinforcement and rewards supporting the child in maintaining focus and controlling impulses.

Brazil

-Executed administrative tasks, including saving and organizing files and sending 20+ emails daily to ensure smooth communication and streamlined operations.-Collaborated closely with the accountant, aiding in financial report preparation and conducting data analysis to support informed decision-making.-Handled a high volume of 50+ daily phone calls, providing exceptional customer service and promptly addressing inquiries and requests.

Brazil

-Assisted the HR team in recruiting employees, interviewing candidates, and organizing files and reports.-Answered phone calls, scheduled meetings, and organized the Manager's agenda.