Joel Mccracken Email and Phone Number

End User support: Mobile thermal printers, Station Printers, Windows HP laptops, new hire training, chilled area and frozen section support. Inventory ManagementNetwork Engineer support: Deployment of IDF equipment, Cable Management, IDF audit and maintenance, MDF Audits.

QA Analyst for Cerner Integration: Working with Product and Development as Sole/Lead QA to write test cases in Cucumber and manually test our software, then sign-off for release. Working in Cerner on MPages for Medication History and Cerner Existing Medication components in powerchart. Using Eclipse, git, and MobaXterm to integrate tests and progress. Documentation in Confluence and time management in Jira.

Dell Kace K2000 & K1000 system management and software inventory management, patch management, Service Desk software deployment Knowledge base management, scripting, Monitoring, Distribution...Managing Symantec Server maintenance/updates and usersManaging Safend data protection server maintenance/updates and users FileCloud Migration, and system management. New hire support/setupSupporting Windows 7, 8/8.1, 10, Server 2012, 2008, Active Directory, Group PolicyDell Kace software and inventory managementNetsuite - ticketing systemJira - agile task managementFilecloud - document/file onsite-cloud support

Level 1-3 Help desk: Managing end-users hardware and software installations and upgrades.Malware/Adware/virus remediation.Workstation setup and breakdown. Network Printer installation/maintenance New hire orientation, workstation builds (Ghost imaging, building and maintaining images).Standard Operating Procedure/Best Practices Documentation and creationISO 9001 Certification Orientation.Employee termination.Intermedia Hosted Exchange 2010 service management. Cisco VOIP (Intermedia HPBX systems) phone deployment upgrades and troubleshooting. Intermedia SharePoint migration/user administration.Active Directory user and group policy administration.TFS User permissions administration.Android and iPhone troubleshooting.Zendesk Ticket system, KB organization.Amazon Glacier cloud migration.Inventory management.Setup and break down for company meetings.Sound Equipment (mixer board, GoToMeeting management).VMWare/VSphere Management.Vendor management. (Interfacing with HVAC, Mobile, Accounting support, Data Backup support, Electrical vendors and Building Management)VMware management (vCenter/vSphere 5.5 Cluster & permissions management, vm upgrades, migration and deployment)

Level 1-2 Helpdesk:2 Help Desk Technicians supporting 3,500 employees (500 were on site)AD user administration, Group Policy management.Deploy new user hardware/software.Shared Printer installation/maintenance Troubleshoot Exchange serviceWork station setup/breakdown

Project assistant. Trim Carpenter: Crown, Base, chair rail, Door casing, Set Cabinets, Build Built-in cabinetsRoofingDemolitionFlooring