Joel Mclean Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Led the Program Delivery Capability Practice, overseeing a team of 500+ and managing a $130M annual budget.
• Achieved a 5% annual reduction in operating costs and improved overall efficiency.
• Transformed the organisation into an Agile workforce, resulting in:
• 30% boost in employee engagement
• 20% increase in utilisation over two years
• Directed the transformation of the eHealth Communications team, reducing mean time to respond (MTTR) from 5 days to 3 hours, leading to a 60% improvement in Net Promoter Score (NPS).

Sydney

• Delivered a $20M program to enhance the Optus Sports application, achieving:
• 99.999% uptime for major streaming events
• Increased customer Net Promoter Score (NPS) and subscriber growth
• Led a project to address ACCC allegations of excessive spamming, reducing incidents by 75% within six months.

Sydney, Australia

• Successfully led a $120M monitoring and network system implementation at Telstra, delivering on time and within budget.
• Revitalised project scope and deliverables, bringing the project back on track within 3 months and increasing customer NPS by over 20% in 6 months.
• Managed a team of 60 across multiple locations and vendors, ensuring effective project delivery and stakeholder engagement.

Sydney Australia

• Led a team of 150 to deliver Telstra's Unified Communication solutions, resulting in an 18% increase in customer satisfaction and retention.
• Transitioned 65 non-customer-facing roles to an offshore centre, reducing annual costs by over $4M.

Melbourne, Victoria, Australia

Leading Agile teams to deliver infrastructure and mobile field services applications for NBN Co

Sydney, Australia

• Successfully restructured Nokia's Australian business, cutting annual costs by $22M and improving service response levels by 10%.
• Enhanced global customer NPS by 20% through optimised operational processes and reduced response times, boosting customer satisfaction and loyalty.

Melbourne, Australia

• Led a high-performing team of 80 consultants across advisory, pre-sales, and implementation.
• Developed and implemented a new Agile methodology, increasing project profitability by 20%.
• Conducted a cost-reduction initiative, reducing operating costs by over 20% within the first 6 months through product rationalisation, staff reduction, and real-estate consolidation.

Sydney, New South Wales, Australia

Leading multiple technology and transformation projects for Tier 1 Bank for IBM Consulting.

Global Executive Mba, Business Administration, Management And Operations, Distinction

Bec, Economics

Ba (Hons), Philosophy