Joel Lopez Email & Phone Number

Toronto, On, Ca

Toronto, Ontario

- Supervised events, conducted training and performance reviews, and Established clear communication with a diverse client base and members of the public to provide effective solutions catered to their unique needs. - Managed inventory such as beverages, liquor, furnishing and dinnerware by consistently producing meticulous bar and pre-and-post-event reports, and processing equipment maintenance requests to ensure optimal working conditions for excellent event delivery.-… Show more - Supervised events, conducted training and performance reviews, and Established clear communication with a diverse client base and members of the public to provide effective solutions catered to their unique needs. - Managed inventory such as beverages, liquor, furnishing and dinnerware by consistently producing meticulous bar and pre-and-post-event reports, and processing equipment maintenance requests to ensure optimal working conditions for excellent event delivery.- Developed an SOP manual to accurately address and enhance service delivery by identifying in detail areas of improvement to train and supervise unionized staff on new procedures and produce a winning team that delivers high-quality service. Show less

- Established new SOPs to increase efficiency and consistency in products and services, while recruiting winning talent to execute sales and marketing strategies to enhance market presence.- Restructured the catering menu by visually redesigning digital menu options and creating budget-conscious packages that generated sales and repeat bookings. - Lowered COGS by overhauling the catering menu and streamlined product purchasing to introduce modern and health-conscious options… Show more - Established new SOPs to increase efficiency and consistency in products and services, while recruiting winning talent to execute sales and marketing strategies to enhance market presence.- Restructured the catering menu by visually redesigning digital menu options and creating budget-conscious packages that generated sales and repeat bookings. - Lowered COGS by overhauling the catering menu and streamlined product purchasing to introduce modern and health-conscious options for a diverse population. Show less

Toronto, Ontario

- Created standard operating procedure (SOP) manual for the purposes of training and developing staff to higher standards of service. - Employed empirical analysis, surveying, and hands-on exploration of service methodology; with contributions from management and staff. - Produced essential visual aids and material to incorporate into SOP and training. Conducted training and developed staff on the job.

Toronto, Ontario

- Provided professional and courteous customer service. Ensured all dietary restrictions, food allergies, and special requests were successfully provided. - Worked efficiently independently and as part of a team. Assisted event supervisor with additional tasks. - Bartended and followed strict serving guidelines from smart-serve and University of Toronto policies. - Handle cash floats, and conducted P&L reports and deposits accurately.

Pogue Mahone Irish Pub

- Accomplished daily management tasks by scheduling staff, processing payroll, P&L reporting, controlling inventory and processing invoices to maintain a successful and profitable operation. - Leveraged best practices by supervising food production and service delivery to ensure food quality and optimal guest satisfaction which received positive guest feedback. - Performed data analysis and information management by reviewing KPIs to improve SOPs to ensure profitable business… Show more - Accomplished daily management tasks by scheduling staff, processing payroll, P&L reporting, controlling inventory and processing invoices to maintain a successful and profitable operation. - Leveraged best practices by supervising food production and service delivery to ensure food quality and optimal guest satisfaction which received positive guest feedback. - Performed data analysis and information management by reviewing KPIs to improve SOPs to ensure profitable business operations and achieve guest satisfaction resulting in repeat bookings. Show less

Business Administration - Health Services

- Gained knowledge of medical terminology for the main body systems. - Achieved command of medical billing practices and EMR software..

Honours Bachelor Of Business Administration & Hospitality

- Applied understanding of business analysis and market competitiveness. - Developed a thorough understanding of the scope and risk.

Food And Beverage Management, Hospitality Administration/Management

- Attained thorough knowledge of restaurant management and business operations. - Developed leadership and strategic change management.

Culinary Management, Culinary Arts/Chef Training

- Produced a full understanding of business planning and menu management. - Developed proficient skills in the culinary arts. - Expanded.