Personally and professionally, I love helping others, setting up systems to assure an exemplary customer experience, and training and coaching world-class global teams. These passions, along with a willingness to do whatever it takes to wow the customer, are the foundation of my success in building customer loyalty for small, medium and large companies under exceptionally challenging conditions. Some of my accomplishments include:➢ Achieving and maintaining 100% customer satisfaction for an environmental monitoring start-up at PureSense during a time of explosive growth, never losing a customer.➢ Managing 24/7/365 service for 16,000 ships with global voyage planning company Weathernews Inc. (WNI), during a decade of organizational upheaval as WNI acquired and integrated a much larger company.➢ Reorganizing and relocating WNI customer service operations multiple times – while continually meeting or exceeding service level agreements.➢ Seamlessly transitioning a customer service operation from U.S. to Japan, a project requiring very attentive, culturally sensitive international coordination.As colleagues and managers have said, I have always been committed to ensuring the job is done right, "even if that meant personal sacrifice" (please see Recommendations, below). I've been accused of being first into the office and the last to leave. Others have noted that I've "ALWAYS" resolved issues quickly and that I apply "great analytical, strategic, creative and people skills" to drive company-critical projects to successful outcomes. While my background in physical science and meteorology – with strong skills in data analysis – gives me a natural affinity for collaborating with engineers and working with technology, the core of my career is customer support and service. I look forward to the next phase of that career, in any industry. As Antoine de Saint-Exupery wrote, "True happiness comes from the joy of deeds well done, the zest of creating things new."Specialties: ---------------Global Service and Support: U.S., Asia, Europe, AustraliaCustomer Loyalty and RetentionChange Management: Reorganization, Downsizing, MovesStart-ups, Rapid GrowthTeam LeadershipTraining and CoachingCall Center DevelopmentData AnalysisTechnology ImplementationsContract NegotiationsSales Support / Up-sellingEnvironmental Services / Meteorology