Responsible for over $6 million in sales, across 6 locations. Overseeing the growth, efficiency, and overall success of Seattle, Portland, Salt Lake City, Chicago, New Jersey and Chicago locations.ESSENTIAL FUNCTIONS• Hire, coach and train hub managers on company mission, goals and objectives.• Responsible for knowing, using and teaching all systems that are essential to hub operations. • Hold hub managers and teams accountable for executing on all hub functions and delivering top quality and service. • Reviewing and analyzing daily, weekly and monthly reports on sales, fleet status and inventories.• Support hub managers with business strategies and solutions relating to their operation.• Establish consistency in SOPs across hubs to ensure a consistent brand experience across all locations. • Ensure that all associates are current and up to date with product knowledge, and company policies and processes through consistent and effective training and development.• Ensure that underperformance is formally addressed, with clear and documented performance improvement plans, warnings, etc., as necessary. • Set high expectations for customer service, emphasizing the importance of customer service metrics (eg. customer reviews).• Visiting all hubs in the region on a regular basis. • Ensure that each hub associate is trained and compliant with all basic inventory processes, restocking and managing inventory discrepancies. • Conduct training/inspection audits quarterly/Bi-weekly in each hub.• Understand and administer the HR policies and procedures and ensure compliance with them, consistently between locations. • Assess performance of vendors; identify if changes need to be made & lead that process. • Support hubs in retention efforts, while keeping labor costs in check • Responsible for annual performance reviews of all hub managers, as well as ensuring all hub managers complete appropriate performance reviews in a timely manner.

Responsible for $2 million performing branch. Responsible for hiring, managing, training, and motivating entire staff to achieve objectives of increased sales growth, perfect performance rating and high quality customer experience. • Maintain and operate branch and fleet of rental vehicles.• Manage staff accountability including the schedule, training and payroll, including performance metrics.• Responsible for the creation of top notch experience for all guests.• Managing all aspects of inventory and supplies as it pertains to business needs.• Consistently develop new marketing and customer acquisition activities and promotions. Key Accomplishments• 145% sales growth over 2017, 79% 18% sales growth in 2019. • Achieved 4.8 out of 5 star rating on Google.• Increased brand and name recognition in Seattle area through marketing events.• Member, corporate Community Outreach Committee.

• Retail client (confidential NDA) - create music playlists. • Digital Media Company (confidential NDA) – create music playlist, music research• Digital Therapeutic Music Company (confidential NDA) – create music playlist, music research• Soundtrack Your Brand – Music and metadata research• AMI Entertainment – Digital content and metadata research

Manage, train, and motivate a staff of 32 digital media curators, contributing to $20M in annual revenue from over 100,000 business locations. Increase annual revenues by 15%, adding multiple new accounts.• Evaluate, execute, and launch new products.• Manage creative relationships with multiple accounts.• Constant analysis of product catalog to determine product strategy.• Own and manage critical products including production schedules, music curation software, customer web portal, custom client process and music program catalog.• Acting liaison between sales, legal, licensing, service, and product development.   Key Accomplishments• Design and create music product catalog for website and marketing materials.• Standardize creative briefs for Music Design (Curation) and Experience Design brand proposals.• Initiate and build relationships with brands such as Starbucks, Nordstrom, Eddie Bauer.• Development of client onboarding processes from end to end.

Create and implement music design branding and marketing proposals while supervise staff of 17 digital content curators; interview, hire, train, and coach personnel.• Review new branding opportunities with sales team and assign to appropriate music curator. • Authoring music/marketing material for website and blog. • Collaborating on sales proposals with in-store marketing, contributing strategies to engage consumers through targeted music branding.• Collaborating with sales team to create and execute production schedules. • Created a full team bonding initiative held in Las Vegas for 32 team members, including all aspects of agenda, meetings, exercises and projects. Key Accomplishments• Creation of concept, curate and implement more than 75 custom audio brands for 40+ national, high-profile clients in the hotel, casino, fast food, restaurant. and retail industries.• Develop training for curators and sales team.• Present music and marketing proposals to potential clients.• Hire and train music interns to develop talent and provide team support and provide career coaching.

Mentoring and supervising of 26 creative employees in various disciplines: maintaining client relations, curating custom music solutions, and honing presentation skills.• Creation of branded music solution documents and presentations.• Acting product manager of customer web portal.Key Accomplishments• Identify and maintain relationships with record labels and publishers to provide content and promotions.• Oversee 200+ custom-branded music programs during tenure.• Conduct artist and title usage analysis for record label contacts.

Design and curate catalogs and custom music programs for clients: PacSun, Westin, Disney, Vera Bradley, New York & Company, Buckle, Starbucks, Tully’s Coffee, Olive Garden, Tommy Hilfiger, and Macaroni Grill.• Attend industry conferences to network and stay abreast of new developments. • Researched and obtained new music. Key Accomplishments• Present clients and record labels with new music program and marketing opportunities.• Create music for client websites and CDs (for purchase and giveaway at special events).