Quo is the Leading Microservices Outourcing and Dedicated Teams Company in LATAM.We offer solutions aimed to help startups and small to large business all over the world!

Leading the Software Development for the Social Funding platform overseas and business operations

The leading e-commerce consultant & development firm based in Mexico City.- P&L- People Operations Onboarding/Offboarding- Implemented eCommerce Project Management Framework- Implemented agile strategy for eCommerce development in Magento using a new operations framework based on development phases, DevOps, Agile, Data and UX.- Reduced Time to productivity for new team members, allowing higher business scalability and reduce costs with a stack onboarding training course for development and project management areas.- Implementation of DevOps team to reduce delivery times, automated failover and assure client SLA.

Acted as Infrastructure Software Product Manager and Engineer, being the lead of several infrastructure components and Operations coordinator for its maintenance, implementation change management and problem resolution. In charge of setting up the rules of the game and 3rd level of support for middleware products used in the bank architecture.Weblogic Product Manager3rd Level SupportArchitecture Design and ImplementationConfigurations, maintenance and deployment for Bank applicationsDeployment AutmationMigrated online banking applications to WL12c.SharePoint Product ManagerDesigned & Launched Migration Project for SharePoint 2013.Architecture & Topology Design.Scoping and Planning, Process Design, Configuration, Testing, Deployment, and Post Go-Live SupportDefined & Managed Service & Operation Level Agreements.Backup and patching management, maintenance/operation automated scripts.Governance Management.Developed 1st and 2nd level support centralized knowledge base.Developed LATAM infrastructure collaboration sites.Solution developer for the bank application needs, making their way through a development environment to a production environment with 3rd party applications, sharepoint and middleware products.IBM WebSphere MQ Product ManagerProduct Management for BanamexProduct implementation and configuration on Linux/Unix/Windows/Tandem/SolarisSolution planner, design and implementer for the high availability architecture for MQImplementation of backup and maintenance automated scripts.Implementation of automated solutions for data analysisGovernance Management.Developed Documentation for 1st and 2nd level supportimplementation of Nastel for Banamex MQ servers monitoring.

Supervise requests, incidents and problems. Manages and coordinates support issues urgent and complicated. Act as escalation point for all requests and incidents. Scaling processes develop telephone / escalation ticket to ensure free flow of information. Determine the root cause of problems and communicate effectively to internal and external customersMonitor repository solutions and ensure high-quality solutions for staff. Develop service level agreements to set expectations and measure performance with metrics. Advise management of situations that may require additional client support or escalationProvide technical support for 800 + users and ensure proper maintenance of workstations and servers. Respond to requests for service users andresolve tickets to maximize system uptime. Deploy new workstations. the installation of operating systems, applications and drivers, and configure the network properties and hardware. Access Management to applications, databases and serversDefine and Manage Service Levels & Operation Levels.