• Welcome and greet patients, assist in patient's queries & patient registration.• Schedule appointments over the phone and through walk-ins • Coordinate patient’s medical insurance assist in billing & verify patient's insurance benefit coverage.• Investigating and solving customer service complaints. • Maintaining documentation pertaining to customer service department activities.• Keep records of customer interactions and transactions• Recording details of enquiries, complaints and comments as well as actions taken• Process orders, forms and applications• Follow up to ensure that appropriate actions were taken on customer’s requests• Refer unresolved customer grievances or special requests to designated departments for furtherInvestigation

• Identified appropriate prospects, set appointments, made effective qualifying sales calls, and managed sales cycle to close new customers • Coordinated with customers and all parties involved in each individual loan. • Guided customers through the loan process, including negotiation, terms, and conditions. • Regularly monitored client satisfaction and service quality levels are consistently met To clients expectations.• Consistently achieved given targets with high level of customer service. • Met weekly, monthly, and annual sales target through successful implementation of sales and marketing strategies

• Generated sales lead by targeting potential customers.• Identified and analyzed key competitors and related products.• Built good rapport with customer by understanding their need of purchase and pitching the right product by explaining feature benefit advantage with regards to price.• Delivered a high level of service to customers to both maintain and extend the relationships for future business opportunities.• Consistently hit and exceeded sales goals by 20%.• Collected payments and coordinated with the retail team for faster delivery and provided excellent customer satisfaction.• Resolved customer complaint both sales and service, by actively engaging with the service team for rapid closure of issue and gain knowledge for future.• Actively participated in all vehicle exhibition & Events to gain potential customers database.