● Responsible for the successful implementation of NCR Payment Solutions for SMB (Small-Medium Business) to Enterprise Hospitality customers. ● Partner internally with Sales Engineers, Product Development, and Account Executives gain understanding of client’s business, identify requirements, gaps, and/or development needs, implement and deploy a solution to meet the client’s business needs, and transition the solution to account and technical support teams.● Act as a point of contact for new customer accounts, to assist internal teams with configuration, deployment and report reconciliation related NCR Payment Solutions and associated products.● Demonstrate strong product knowledge and industry experience to consult, train and support client for onsite and virtual engagements regarding NCR Payment Solutions. Act as a trusted advisor regarding payments configuration.● Successfully manage payment device and processor configuration activities. Includes working knowledge of current payment providers, payment processors and associated terminology.● Project management where needed, utilizing previous experience to provide oversight and historical context for new and existing project managers.

● Responsible for the successful implementation of NCR Payment Solutions for SMB (Small-Medium Business) to Enterprise Hospitality customers. ● Partner internally with Sales Engineers, Product Development, and Account Executives gain understanding of client’s business, identify requirements, gaps, and/or development needs, implement and deploy a solution to meet the client’s business needs, and transition the solution to account and technical support teams.● Act as a point of contact for new customer accounts, to assist internal teams with configuration, deployment and report reconciliation related NCR Payment Solutions and associated products.● Demonstrate strong product knowledge and industry experience to consult, train and support client for onsite and virtual engagements regarding NCR Payment Solutions. Act as a trusted advisor regarding payments configuration.● Successfully manage payment device and processor configuration activities. Includes working knowledge of current payment providers, payment processors and associated terminology.● Project management where needed, utilizing previous experience to provide oversight and historical context for new and existing project managers.

● Responsible for reviewing and vetting new NCR Point of Sale solutions● Partner with internal SGP (Strategic Growth Plan) teams to evaluate gaps and identify opportunities, based on previous experience● Responsible for executive-level reporting on current and future products and projects.● Work to implement new products using existing documentation; identified opportunities for clarification of documentation for customer ease-of-use.● Work with Global Solutions Team to implement new processes for PS Consulting use around the world. Create Quick Reference Guides, Adobe Captivate training sessions, Excel workbooks and more as needed.

● Provide consulting services for existing and new clients throughout the life cycle of a client engagement, including project management. ● Responsible for the successful implementation of NCR Point of Sale solutions for medium to large sized customers, including hardware and software installations and training. Partner with Sales Engineers, Product Development, and Account Executives gain understanding of client’s business, identify requirements, gaps, and/or development needs, implement and deploy a solution to meet the client’s business needs, and transition the solution to account and technical support teams.● Strong product knowledge and industry experience to consult, train and support client for onsite and virtual engagements.● Successfully manage installation activities in more complex environment, defined by customer, project term, scope and risk.● Responsible for the analysis, design, configuration, and deployment of NCR’s suite of software solutions. ● Work with Global Solutions Team to implement new processes for PS Consulting use around the world. Create Quick Reference Guides, Adobe Captivate training sessions, Excel workbooks and more as needed.

● Provide consulting services for existing and new clients throughout the life cycle of a client engagement, including project management. ● Provide stand up facilitation and training for small to large scale support desks, IT managers and employees. ● Strong product knowledge and industry experience to consult, train and support client for onsite and virtual engagements.● Responsible for the analysis, design, configuration, and deployment of NCR’s suite of software solutions via eLearning modules, using varied eLearning software and training methods.● Customized and implemented training programs to the needs of specific clients. Client list can be provided upon request.

● Reported to the Director of Training in the Operations Services Department ● Coordinated all employee travel events related to an opening, and maintain budget expectations● Develop New Cafe Opening systems and processes● Develop FTMs and Market Trainers to flawlessly execute New Cafe Opening systems and processes● Facilitate and manage cafe opening feedback regarding processes, systems and people for company and franchise cafes● Provide, update and develop content for opening materials and systems; audit and monitor processes for effectiveness and redesign as needed● Manage NCO tool kit (training materials) with print vendor for correct content● Schedule/plan key events with Franchise Operators/AD’s and Cafe Management teams● Working with the assigned Field Training Manager, ensure all systems are in place prior to training– cafe 100% ready to operate● Communication liaison for Field Training Managers/Ops regarding cafe-specific needs/requests● Certify and develop Field Training Managers and Market Trainers on New Cafe Opening procedures and processes● Track Trainer feedback forms and direct ongoing development of trainers for each opening ● Participate in developing departmental goals, objectives and systems● Develop and maintain individual skill proficiency in training, facilitation and presentation skills● Provide, update and develop content for opening materials and systems; audit and monitor processes for effectiveness and redesign as needed

● Created the corporate server manual, including all job aids, tests, quizzes and supplementary materials. Implemented the training and education of all new staff members for a new restaurant concept and opening.● Established a 22 step service process for the server staff. ● Created all server side work tasks, and implemented aid tasks into self-created side work charts and job aids.● Created training materials for ongoing education of staff.● Established a lasting service culture within the new store opening, and ensured the opening of the restaurant went smoothly.● Made all applicable changes in Posi-Touch system, including modifiers, new menu items, staff notes, pricing information and scheduling.● Ensured all cash control procedures were implemented and followed by hourly staff and members. Participated in weekly sales forecasting and review, and monthly P&L reviews.● Worked with the marketing specialist to ensure large parties were retained, menus were set, and expectations were exceeded.● Assisted in daytime management of a casual fine dining restaurant. Oversaw daily operations, front of house/service staff of 40, and a secondary hospitality and bar staff of 10.● Involved in completing weekly schedules for all staff members, including optimizing labor cost, and accommodating for special events and team member requests.● Conducted daily line checks and building walk-throughs to ensure the facilities, staff and service were at specifications.● Supervised assigned staff to deliver outstanding product and services that met and exceeded guests' expectations.

● Supervised all aspects of training in a new restaurant opening environment for front and back of house, as well as management and franchisees. ● Analyzed and controlled assigned front of the house expenditures of restaurant to meet budgetary requirements.● Consulted with franchisees and management prior to and following new restaurant openings regarding all aspects of new store openings, including P.O.S. implementation, P&L reporting, ordering, opening/closing procedures, coaching, labor, scheduling and product specifications to ensure all goals and needs were met.● Opened 50 locations within 4½ years. Created and improved operational procedures and policies. Indirectly trained over 1500 employees, managers and stakeholders

•Oversaw daily operations for a $1M a year restaurant, and oversaw a kitchen staff of 15 employees, and eventually a full restaurant staff of 25 employees.•Involved in completing weekly schedules for all staff members, including optimizing labor cost, and accommodating for special events and team member requests.•Conferred with vendors in regard to liquor, beer and wine ordering, as well as food, chemicals and miscellaneous items needed for daily operations.•Ensured all products were prepared and served according to company standards; utilized only authorized products and procedures. Updated and maintained appearance of merchandise and product displays as needed / required.•Analyzed and controlled assigned front of the house expenditures of restaurant to meet budgetary requirements.•Supervised assigned staff to deliver outstanding product and services that met and exceeded guests’ expectations.•Took complete ownership-mentality of business to ensure daily successful execution of brand and operations.•Coached and directed staff using effective verbal communication skills in support of operating mission, vision, and principles.•Ensured all cash control procedures were implemented and followed by hourly staff and members.•Supported, implemented, and executed local marketing initiatives in partnership with the local branding specialist.Significant Achievements:Moved to front of house management after nine months, and attained knowledge in front of house operations.Was recommended to attend a new restaurant opening in December 2005, which led to attaining a corporate position within 4 months. Achieved this goal on the request and recommendation of the Director of Operations for the Dallas/Fort Worth restaurants.