Joel Prado Email & Phone Number

• Attended meetings (business partners, developers, outside vendors) at developmental stages of projects for input and scoping out what was needing to be tested.
• Tested both mainframe and web applications. Responsible for both white and black box testing.
• Defects created using "Test Director" (incomplete, in-flight, defect and completed) were reported on a daily basis. Goals consistently met or exceeded.
• Responsible for analyzing the "Technical Requirements Document."..
• Major project assigned: First Mainframe on line application for an Auto policy, testing of implementation of Underwriting rules, web applications for both auto (18 months) and fire (12 months), Claim rules and new fire.

Reviewed submitted policies for acceptance or cancellation. Reviewed Agency trends to help in meeting company profitability goals.

Coordinated and communicated for 17 regional offices. We problem solved solutions and forwarded to other functions to assist in corrections. Wrote Procedure Bulletins on new projects being initiated.

Supervised 6 employees. Handled all regional disbursements, approved and coded into system all expense reports. Created bottom up budget for my department.

Supervised 8 typist employees. Processed all manual polices for Fire Policy Service. Trained on providing employee quarterly and annual reviews.

Reviewed submitted policies for acceptance or cancellation. Reviewed Agency trends to help in meeting company profitability goals.

Trained and Audited teams varying in size from 10 to 25 employees. Wrote training materials and handled new procedures and changes for the sectionsSkillsProficient in the use of Microsoft Word and Excel. Reported anomalies in "Test Director."Objective support documentation used "Tech Solution Snagit." Objective processing used "Worksoft Certify."

Ba, Psychology

Education record