Joel Sullivan Email & Phone Number

Woburn, MA, US

Boston, Massachusetts, United States

Burlington, Massachusetts

• As a results-oriented professional, I have a proven track record in supervising cross-functional PSOps and BA teams to ensure the efficient management of daily operations. My expertise extends to managing the.
• Streamlined operations with strong leadership and expertise in a dynamic management environment.
• Improved post-launch campaign success by implementing a new data review process, leading to a drastic reduction in client-reported defects.
• Within six months, established and managed a highly qualified Bosnian team to take over the duties of the U.S. team, including the recruitment and onboarding of skilled configuration analysts.

Burlington, MA

• I have a proven track record in leading the recruitment and onboarding of high-performing team members. In this role, I oversee task assignments, serve as a cross-functional subject matter expert, and provide technical.
• Honed leadership abilities to improve team unity and foster growth while leading updates to Acumen's software platform.
• Revamped the PSOps team’s reputation, transforming it into a key partnership between senior configuration analysts and junior developers.
• Partnered with the VP and offshore teams to develop a tool that streamlined IVR program creation by 80% and addressed 60% of use cases without custom revisions.
• Obtained additional budget for the PSOps team, enabling team members to enroll in JavaScript coding and webpage development courses.

Burlington, Mass

• I have a wealth of experience in developing and evaluating QA processes for sophisticated automated healthcare messaging within a rapidly expanding organization. My expertise includes managing complex client requests.
• Significantly enhanced team productivity and streamlined operations following the acquisition and turnover of key personnel.
• Advised on Acumen's UI/Platform redesign, leading to the creation of tools and features now used by two acquired companies.
• Enhanced new employees' performance by providing practical instruction, collaboration, and guidance on professional services, methods, and protocols.

Sudbury, Arlington And Somerville

• As a professional focused on achieving outcomes, my strength lies in overseeing operations, managing inventory and procurement, and managing employee recruitment and termination across various franchise locations..
• Significantly improved our expertise in customized packaging, shipping, and printing, leading to business expansion and enhanced service offerings.

Cambridge, MA

• Tasked with preventative maintenance responsibilities of the campus's Athena Clusters.
• Maintained Athena printer systems, managed supply orders and delivery.

Fort Benning, GA