Joel Reich Email & Phone Number

Westwood, Ma

Westwood, Ma

Winchester, Ma

- Successfully manage client accounts including increasing per-client revenue through developing and maintaining excellent client relationships and up-selling of services provided.- Manage all aspects of client’s project including scope of work, budget, timeline and man-hours- Prepare proposals for customers ensuring software met the customer user requirements- Develop and lead custom product demonstrations, provide customer training and ongoing customer support- Participate in development and testing of company’s proprietary software-as-service (Workcenter) which included development and execution of software test plans- Manage and track all software development issues in JIRA (issue tracking database)- Serve as subject matter expert for Workcenter software based on expertise- Train new employees on company’s software product- Serve as System Administrator for all internal deployments of Workcenter, used for project management and demos- Serve as interface between company programmers and other personnel- Set-up, evaluate, maintain, manage and troubleshoot company hardware, software, LAN and wireless networks- Manage company BlackBerry and email exchange server

Somerville, Ma

- Diagnosed and repaired all aspects of complex automobiles- Earned Mercedes Benz Star Certification as a Technician- Licensed as Massachusetts State Enhanced Emissions & Safety Inspector in 2006- Achieved an EPA 609 license

Cambridge, Ma

- Assisted Pharmacist in filling prescriptions and providing information to customers on health care related items- Earned Pharmacy Technicians License in the state of Massachusetts- Specialized in custom compounding of prescriptions- Served as the primary trainer of custom compounding for pharmacy students- Managed prescription delivery service

Dorchester, Ma

- Achieved rank of Specialist E-4- As a Calvary Scout I trained in reconnaissance, communications, first aid, weaponry and security. - Drove and maintained military vehicles - Served on active duty after the attacks on September 11th, 2001 providing Homeland Defense to Camp Edwards and Otis Air National Guard Base in Bourne, Massachusetts for which I received an Army Achievement Medal and an Armed Services Reserve Medal with Mobilization Device for my outstanding service.

Automotive Technology

Activities and Societies: - Graduated with 91% Grade Point Average - Received 20 Mercedes Benz Training Credits

Certificate, Automotive Technology

- Graduated with a 4.0 GPA - Alpha Beta Kappa National Honor Society - Elected by classmates as valedictorian - Excellent Attendance Award.

Education record

- Took several core classes including College English, French, History, Science and Psychology