Joel Richards, Pmp®

Joel Richards, Pmp® Email and Phone Number

🚀 Results-Driven IT Manager | 🛠️ Operations & Project Management Strategist | 📈 Transforming Complex Problems into Strategic Solutions, Driving Business Growth | 💼 14+ Years Experience @ The Brick
edmonton, alberta, canada
Joel Richards, Pmp®'s Location
Ontario, Canada, Canada
About Joel Richards, Pmp®

Joel Richards, Pmp® is a 🚀 Results-Driven IT Manager | 🛠️ Operations & Project Management Strategist | 📈 Transforming Complex Problems into Strategic Solutions, Driving Business Growth | 💼 14+ Years Experience at The Brick.

Joel Richards, Pmp®'s Current Company Details
The Brick

The Brick

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🚀 Results-Driven IT Manager | 🛠️ Operations & Project Management Strategist | 📈 Transforming Complex Problems into Strategic Solutions, Driving Business Growth | 💼 14+ Years Experience
edmonton, alberta, canada
Website:
thebrick.com
Employees:
2505
Joel Richards, Pmp® Work Experience Details
  • The Brick
    Operations Supervisor
    The Brick Oct 2022 - Present
    Burlington, Ontario, Canada
  • Cognizant
    Operations Manager
    Cognizant Jan 2019 - Aug 2022
    Bengaluru, Karnataka, India
    Lead the IT Operations team with 40 associates across multiple towers as Wintel, Unix, Network, Database, Backup & Recovery, Storage and Smart Ops, delivering multi-faceted infrastructure support to the customer. Understanding and adhere to IT Service Management process by working closely with key stakeholders.
  • Alphaminds Tech
    Managing Partner
    Alphaminds Tech Jun 2017 - Jan 2019
    Chennai, Tamil Nadu, India
    Founding partner heading business development by understanding business process management and business requirements of the clients and translating them to specific software requirements. Liaise with development team to define the scope of deliverables and respective timelines. Engaging with clients to discuss and develop plans on continual service improvements.Accountable for:• Close deals with potential clients on new services. • Prepare Service Agreement documentations between firm and clients. • Vendor management for availed third party services. • Hiring candidates for pyramid refilling on relinquished employees.
  • Hcltech
    It Specialist
    Hcltech Dec 2013 - Dec 2016
    Dubai, United Arab Emirates
    Windows Server Administrator understanding business process and requirements of First Gulf Bank and translating them into technological infrastructure.Accountable for:• Administration and Troubleshooting Windows Desktop & Server OS and related issue.• Administration and Troubleshooting AD related activities.• Administered Change Management related to Server upgrades and software installation.• Provide tested and approved images of the OS for implementation across the firm.• Managing Symantec Console for implementing latest patches and extracting installation executable.• Resolving both Incident / Service request according to the SLA’s.
  • Hcl Technologies Ltd
    Senior Analyst
    Hcl Technologies Ltd Feb 2011 - Nov 2013
    Chennai, Tamil Nadu, India
    Service Desk Engineer managing users and computer based policies and accounts in Windows Active Directory of CMS Cameron McKenna, UK, Handled internal and external communication about service calls as per defined Service Level Agreements. Accountable for:• Maintaining creation and management of AD groups and OUs and implementing relevant policies.• SPOC for Cryptography key tokens in SafeNet Authentication system designed for VPNs.• Analyzing and reporting KPI metrics and preparing Stack Reports for the team.• Managing BES console for BlackBerry users.• Analyzing, Discussing and Organizing team meetings resulting business improvement.
  • Sitel Group
    Technical Support Executive
    Sitel Group Sep 2008 - Feb 2011
    Chennai, Tamil Nadu, India
    First point of contact for customers of Bell Canada with internet connectivity problems, providing on-call and remote assistance in troubleshooting network, installation, software compatibility and various system based issues.Accountable for:• Identifying and classifying the issues and requests quickly and providing apt solutions thus ensuring customer satisfaction.• Assisting agents to perform and excel with entire client KPI’s (Viz.: Customer Satisfaction, First Call Resolution, Average Handle Time, Call Quality, CBR (Call Back Ratio) & RPC (Revenue Per Call).

Joel Richards, Pmp® Education Details

Frequently Asked Questions about Joel Richards, Pmp®

What company does Joel Richards, Pmp® work for?

Joel Richards, Pmp® works for The Brick

What is Joel Richards, Pmp®'s role at the current company?

Joel Richards, Pmp®'s current role is 🚀 Results-Driven IT Manager | 🛠️ Operations & Project Management Strategist | 📈 Transforming Complex Problems into Strategic Solutions, Driving Business Growth | 💼 14+ Years Experience.

What schools did Joel Richards, Pmp® attend?

Joel Richards, Pmp® attended Sheridan College, Sheridan College, Arulmigu Kalasalingam College Of Education.

Who are Joel Richards, Pmp®'s colleagues?

Joel Richards, Pmp®'s colleagues are Muhamad Quran, Marnielou Jackson, Deep Sra, Joel Winegarden, Riley Zabinski, Greg Nakonechny, Martin David.

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