Joel Rivera Ortiz Email & Phone Number

Puerto Rico

Worked in a store with high traffic of prospects and later got relocated to a point of sale with less exposure and contributed to developing strategies and tactics to attract customers to sell wireline and wireless plans (post- and pre-paid), lifeline phone program plans, cable TV, internet, and accessories. Ranked among the top 100 (out of hundreds in LATAM) for the Apple Champion program. Met and surpassed sales quota by up to 50% in some periods. Attained 10% - 12% over quota in accessories sales. Participated in events with MCS as part of a strategic alliance. Collaborated in a special assignment to configure more than 15,000 routers. Trained seven new hires on sales techniques, processes, and systems. Adhered to policies and procedures leading to zero significant findings during audits. Demonstrated strong skills to address client concerns, uncover customer needs, and work with peers and managers.

Puerto Rico

Sales Representative 2018 – 2019Attend to 20-25 customers per week to sell and promote prepaid plans and accessories, including all kinds of cellphones such as iPhone, LG, Samsung and Motorola, among others, in addition to helping customers use and handle equipment and applications. Provide the auditor with support in the receipt and distribution of merchandise, while also carrying out payment transactions.  Attained 93% customer retention and fulfilled 84% of the quota in the first month, despite low traffic as a result of being closed for a long period of time (Hurricane Maria aftermath), and limited opening hours. Improved the profit margin with the sale of accessories (compared to other stores).  Achieved multiple new contracts and upgrades in the first quarter.  Attained 100% accuracy in inventory and cash management.  Provided several suggestions in regards to service and promotions, which were implemented.  Improved the layout of showcases and outdoor displays. Supported inventory projects.

Vega Baja, Pr, Puerto Rico

In charge of completing the sales and delivery routes of furniture, regular equipment and electronic equipment, as well, as collect client debts in the towns of Vega Baja, Morovis, Manati, Ciales, Barceloneta, Arecibo and Florida. Assigned to route administrator who averaged $7,000 weekly in rental payments. Drove the company’s heavy vehicles to make customers’ visits. Used a daily plan prepared by the manager that contained services, deliveries, pick-ups, phone calls to clients, and number of sales that would need to be generated by end of day. Used internal software to determine the sales operations, manufacturing operations, inventory, and charges. Made collection calls to customers and completed customer payments to the accounts that were delayed. Reduced the number of clients with fifteen days of delay from thirty customers to eight customers.

Guaynabo, Puerto Rico, Puerto Rico

Responsible for sales of credit repair service to customers. Daily target of (2) two accounts ending up the day with an average of (3) three to (4) four sales closures. Present highly competitive credit repair solutions to prospect through direct phone sales and other marketing initiatives. Making approximately 50 calls a day to customer prospects to join our program. Work within federal credit law guidelines. Develop best practices for client credit repair. Notify consumers regarding credit repair status and approvals. Enters data into online systems. Prepare and type report on sales activities.

Bayamon

Assigned to several sites: Poly Bar Program, retail stores and mall kiosks, promoting mobile telecommunications services by contract, prepayment, mobile units and cell phone accessories, meeting objectives. Served up to 100+ existing and new customers daily. Resolved customer inquiries, processed payments, handled deposits and reporting. Provided up-to-date information related to services, equipment usage, billing procedures, and feature functionality. Conducted outbound calls for prospecting and follow-up. Met and exceeded objectives up to 40% over quota at POS; maintained 100% inventory accuracy and cash management, document completeness and reporting due dates.

Bayamon

Drove incremental sales opportunities through consistent interaction with customers in multiple zones to ensure their shopping needs were addressed. Evaluated client needs and specifications to offer technology and office solutions suitable to business or residential environmentAssigned to the furniture area meeting sales objectives up to 50% above quota and inventory control requirements. Frequently ranked # 1 in sales out of nine sales associates.Established relationships with business clients achieving over $1.3K in a single transaction. Facilitated price changes as instructed by the sales department leading a team of four to reorganize the warehouse; assisted in planogram changes and store layouts.

Catano

Distributed bakery merchandise with a 100+ product portfolio managing 10-15 daily orders to local stores within established schedules.Managed inventory, product sorting and efficient unit flow. Logged routes and schedules while maintaining delivery costs 20% under industry average; ensured adequate merchandise handling.

Bachelor Of Science (B.S.), Computer And Information Sciences, General

Repair And Maintenance Computer, Computer Installation And Repair Technology/Technician