Joel Roath Email & Phone Number

Rochester, Mi, Us

Pontiac, Mi

Privately owned American manufacturer of small gas turbine engines primarily used in small jet aircraft and cruise missiles.Internal developer for the Product Support team, working on processes and software to streamline our procedures and improve efficiency. Key projects include:Data Collection/Analytics-Updated 10 monthly KPI’s on Product Support’s performance for review by executives-Researched and created a tracking system for life limited components on engines-Coded system to automatically collate technical representative call timeCustomer Interaction-Cooperated with airframe OEM to facilitate better end customer satisfaction-Collaborated with a team of 5 across Legal, Product Support, & Product Development teams in writing and reviewing the Product Support Agreement for a new airframe OEMTechnical Writing-Created over 20 detailed instruction documents for internal processes-Wrote and released service documents in coordination with the Engineering, Technical Advisor, & Organization Designation Authorization (ODA) groupsProcess Improvement-Established new position that keeps parts moving through the repair process in order to improve engine repair turnaround-Developed a high-concept redesign of the company’s repair station-Saved Product Support over 300 hours a year through streamlined data entry and automated reporting using SQL, Microsoft Access, and Microsoft Excel-Responsible for $250k budget to purchase and implement of Product Support scanning electron microscope (SEM) -Established new SEM database system using SQL back end and Microsoft Access front end-Trained and managed technicians on new SEM system-Monitored error detection when transitioning 30 users from IFS to SAP enterprise software

Ann Arbor, Mi

-Supervised a team of 2-5 students to set-up for events ranging from small student groups to 300 person weddings-Trained new hires in audio visual equipment setup and operation

Troy, Mi

Kelly Services is an office staffing company that places employees across many different industries.-Aided the Windows Server team in the IT department with the transition from BMC management software to Microsoft System Center Operations Manager (SCOM)-Organized progress and created new user guides via Microsoft Office