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Joelrodney Johnson Email & Phone Number
Product Support Manager: DIY Tax Preparation
at
H&R Block
1 work email found
@mozilla.org
2 phones found area 860
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Support Manager: DIY Tax Preparation
Location
Addison, Texas, United States
Company size
Who is Joelrodney Johnson? Overview
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Quick answer
Joelrodney Johnson is listed as Product Support Manager: DIY Tax Preparation at H&R Block, a company with 15748 employees, based in Addison, Texas, United States. AeroLeads shows a work email signal at mozilla.org, phone signal with area code 860, and a matched LinkedIn profile for Joelrodney Johnson.
Joelrodney Johnson previously worked as Head of Support Operations at Mozilla and Support Operations Manager at Mozilla. Joelrodney Johnson holds Ba, Art And Technology from The University Of Texas At Dallas.
Company email context
Email format at H&R Block
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{first}@mozilla.org
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AeroLeads found 1 current-domain work email signal for Joelrodney Johnson. Compare company email patterns before reaching out.
Profile bio
About Joelrodney Johnson
Joelrodney Johnson is a Product Support Manager: DIY Tax Preparation at H&R Block. They possess expertise in customer service, adobe photoshop, technical support, maya, 3d modeling and 34 more skills. Colleagues describe them as "Working with JR has been a true pleasure. He is one of a kind, a rare professional that can merge a "getting things done" philosophy with a caring and understanding approach. JR has been one of my direct superior for a little bit more than 6 months and his guide through our 1:1 has been fundamental for my growth. " and "Joel has been an integral part of the Fivestars support team. We started together at Fivestars at the same time and I've seen him grow in his role and his skillsets. He's also helped the Support team evolve and has had a huge influence on the many new processes that are being used today. Joel manages to stay calm and collected while dealing with escalated issues with clients on a daily basis. He's extremely reliable and I can count on him to always follow through. Joel has really grown as a leader on the support team and a vital resource for all departments. Any team would be lucky to have Joel working with them!"
Listed skills include Customer Service, Adobe Photoshop, Technical Support, Maya, and 35 others.
Current workplace
Joelrodney Johnson's current company
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H&R Block
8 roles
Joelrodney Johnson work experience
A career timeline built from the work history available for this profile.
Head Of Support Operations
Current* Establish and execute support strategies that meet the needs of our growing product portfolio* Increase the Customer Experiences teams value and impact at Mozilla by ensuring scalability of support per product and surfacing the Voice of the Customer to Mozilla product leadership* Build cross functional relationships and strategic partnerships with.
Aug 2023 - Present
Support Operations Manager
* Responsible for support operations including customer support, product team engagement, release management, and reporting management. * Interact with teams across Mozilla to understand how we can best support their efforts while collaborating with our support.mozilla.org platform and content teams to make sure efforts are aligned and executed on time. *.
Mar 2022 - Aug 2023
Sr. Customer Experience Manager
* Product subject matter expert who works cross functionally within Mozilla and with contributors to ensure effective participation and collaboration exists between support and product* Creates effective reports that include both qualitative and quantitative support data to improve customer experience across product, engineering and marketing.* Responsible.
Jan 2021 - Mar 2022
Product Support Manager
* Manage (remote) Customer Support creating processes, reporting and tracking on quality of support and training a customer support team for new products. * Manage and deliver best-in-class support for Mozilla for both paid and free products* Manage and execute support for ongoing releases as well as new product launches* Track, report and communicate on.
Dec 2019 - Jan 2021
Customer Experience Consultant
* Build out operational infrastructure for a growing support department* Facilitate product review and feedback loops between support and engineering * Create FAQs, troubleshooting docs, and in-app videos to support user success
Jul 2018 - Jan 2020
Operations Implementation Specalist
* Oversee the hiring, onboarding, and training for new operations office* Facilitated feedback loops between users, support team, and product team* Meet weekly with product and marketing teams to disseminate new product information* Community coach providing process and product knowledge between departments* Create process and product FAQs and training.
Feb 2015 - Jun 2018
Community Support Lead
* Implemented process and instruction tutorials for consumer and editorial use* Supervised quality control and customer satisfaction between 3 consumer-facing websites* Facilitated site updates while managing the company's social media outlet * Tracked and submitted bugs for resolution using GitHub
Feb 2012 - Feb 2015
Team & coworkers
Colleagues at H&R Block
Other employees you can reach at hrblock.com. View company contacts for 15748 employees →
WD
Ward Deeden
Colleague at H&R Block
Philadelphia, Pennsylvania, United States, United States
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DL
Dddijj Lee
Colleague at H&R Block
Queens County, New York, United States, United States
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CM
Carmen Morocho
Colleague at H&R Block
Waterbury, Connecticut, United States, United States
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MS
Mary Susan
Colleague at H&R Block
Thunder Bay, Ontario, Canada, Canada
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PO
Patricia O'Neill
Colleague at H&R Block
San Antonio, Texas, United States, United States
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SC
Shantavion Carter
Colleague at H&R Block
Greater Montgomery Area, United States
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NM
Nora Mendoza
Colleague at H&R Block
Fairfield, Ohio, United States, United States
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DH
Duc Hieu Luu
Colleague at H&R Block
Greater Munich Metropolitan Area, Germany
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AM
Alan M.Parker
Colleague at H&R Block
United States, United States
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JA
Jody Amerson
Colleague at H&R Block
Lakeland, Florida, United States, United States
View →
Ward Deeden
Colleague at H&R Block
Philadelphia, Pennsylvania, United States, United States
View →
DL
Dddijj Lee
Colleague at H&R Block
Queens County, New York, United States, United States
View →
CM
Carmen Morocho
Colleague at H&R Block
Waterbury, Connecticut, United States, United States
View →
MS
Mary Susan
Colleague at H&R Block
Thunder Bay, Ontario, Canada, Canada
View →
PO
Patricia O'Neill
Colleague at H&R Block
San Antonio, Texas, United States, United States
View →
SC
Shantavion Carter
Colleague at H&R Block
Greater Montgomery Area, United States
View →
NM
Nora Mendoza
Colleague at H&R Block
Fairfield, Ohio, United States, United States
View →
DH
Duc Hieu Luu
Colleague at H&R Block
Greater Munich Metropolitan Area, Germany
View →
AM
Alan M.Parker
Colleague at H&R Block
United States, United States
View →
JA
Jody Amerson
Colleague at H&R Block
Lakeland, Florida, United States, United States
View →
1 education record
Joelrodney Johnson education
FAQ
Frequently asked questions about Joelrodney Johnson
Quick answers generated from the profile data available on this page.
What company does Joelrodney Johnson work for?
Joelrodney Johnson works for H&R Block.
What is Joelrodney Johnson's role at H&R Block?
Joelrodney Johnson is listed as Product Support Manager: DIY Tax Preparation at H&R Block.
What is Joelrodney Johnson's email address?
AeroLeads has found 1 work email signal at @mozilla.org for Joelrodney Johnson at H&R Block.
What is Joelrodney Johnson's phone number?
AeroLeads has found 2 phone signal(s) with area code 860 for Joelrodney Johnson at H&R Block.
Where is Joelrodney Johnson based?
Joelrodney Johnson is based in Addison, Texas, United States while working with H&R Block.
What companies has Joelrodney Johnson worked for?
Joelrodney Johnson has worked for H&R Block, Mozilla, Biostrap, Fivestars, and Papercheck, Llc.
Who are Joelrodney Johnson's colleagues at H&R Block?
Joelrodney Johnson's colleagues at H&R Block include Ward Deeden, Dddijj Lee, Carmen Morocho, Mary Susan, and Patricia O'Neill.
How can I contact Joelrodney Johnson?
You can use AeroLeads to view verified contact signals for Joelrodney Johnson at H&R Block, including work email, phone, and LinkedIn data when available.
What schools did Joelrodney Johnson attend?
Joelrodney Johnson holds Ba, Art And Technology from The University Of Texas At Dallas.
What skills is Joelrodney Johnson known for?
Joelrodney Johnson is listed with skills including Customer Service, Adobe Photoshop, Technical Support, Maya, 3D Modeling, Zbrush, Mudbox, and After Effects.
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