Joel Rotzsch Email & Phone Number

Munich, BY, DE

München, Bayern, Deutschland

Landshut, Bayern, Deutschland

Metropolregion München

München

- Realigning the Business Modell of Salespoint GmbH as a managed service provider and B2B sales partner based on a newly created business plan- Primarily responsible for building new sales and service divisions including hiring and coaching - in line with the new business model - Development and acquisition of strategic cooperations and partnerships while.

München, Bayern, Deutschland

- Strategic Planning and further development of the Customer Experience Delivering an outstanding customer journey, based on Kanban and OKRs- Overall responsibility for the Customer Support & Success Department for the DACH Market- Represent the ONE LOGIC Leadershipteam for our Customers Ensuring highest customer satisfaction based on SLA ́s and KPI ́s.

München, Bayern, Deutschland

- Overall responsibility for a successful global Employee tech (Corporate IT) Department (User Services, Application Services & Business Services) of the Scout24 Group- Definition of the Inhouse IT Strategy and continuous development based on SLA ́s and OKR ́s- Technical and disciplinary leadership, training, coaching and hiring for 3 departments and their.

München, Bayern, Deutschland

Deutschland

- Successful restructuring of the User Services Team to ensure significant improvements in customer support- Technical and disciplinary leadership of 15 employees at the company locations Berlin and Munich- Scheduling, development and Hiring of the Teams- Implementation of new IT tools and Infrastructure on a Group-level Ensuring highest customer.

Berlin

As a participant of an Apple Leadership Programm, i took the role of an acting manager.I was responsible for hiring, training and leading high performance teams in both sales and customer support.I took ownership of the floors and was responsible for managing escalations, while leading and guiding the sales and support teams to operate at.

Apple Store Kurfürstendamm

As Genius Admin, i was responsible for all internal processes after setting up a repair at the Genius Bar.I scheduled and monitored the quality of set up repairs, managed processes of all incoming and outgoing repairs including the communication to customers and the colleagues of customer relations, trained our technical specialists and experts and managed.

Apple Store Kurfürstendamm

Apple Store Kurfürstendamm

Apple Store Kurfürstendamm

Technisches Abitur

Staatl. Geprüfter Kraftfahrzeugmechatroniker - Schwerpunkt Pkw Technik