Providing leadership to market and hotel Revenue Strategy teams at all Managed by Marriott hotels in the Montréal market. Ensuring proper processes and strategies are in place to optimize total hotel revenues, including pricing strategy, mix management, inventory management strategies and business evaluation approaches driving profits and market share.

Supporting the +250 managed and franchised hotels in the development and activation of Revenue Management strategies to drive loyalty engagement and maximization of revenue opportunities associated with Marriott’s Bonvoy loyalty program.

Project management leadership and support to over 850 Starwood hotels in the Americas through their integration and alignment to Marriott on-property and above-property systems, business processes and new Loyalty program. “Run of Show” leader at Marriott’s Americas Integration Command Centre through the 17 weeks of cut-over/deployment of 864 hotels in the U.S., Canada, and Caribbean/Latin America regions.

Providing support to cluster and hotel revenue management teams across all Marriott brands in Western Canada. Ensuring proper strategies are in place to optimize total hotel revenues, including pricing strategy, mix management, inventory management strategies and business evaluation approaches driving profitable revenue and market share.

Hired as Director, Reservations, and promoted to Executive Director, Reservations in 2006 - as Revenue Management, Sales & Marketing and Loyalty program components became more prominent in the role as it exists today.Overseeing all aspects of the Reservations process for the brand, including call centre, distribution, systems (proprietary and third party), standards, strategy, reporting, finances, relationships with hotels, Corporate Office, and third party vendors / partnerships.

Managing the day to day operations of Delta's +100 person Reservations and Guest Services centre. Operating 7/24/365 and servicing nearly 1 million calls annually, the GRS team was also responsible for Electronic Distribution (GDS, Internet), database management of the Central Reservations System and Delta Privilege (Delta's loyalty program).

Overseeing all aspects of the Rooms Division, including Front Office, Door/Bell staff, Reservations, Revenue Management, Housekeeping, Engineering and Health Club at this 276 room full service hotel and conference centre in Downtown St. John's, Newfoundland.A key player on the Leadership Team of the hotel, involved in business plan & sales strategy development, and standing in for the General Manager in his absence.

Part of the pre-opening team of this 357 luxury hotel in Old Montréal. Overseeing the Front Desk, Reservations, Concierge, Door/Bellmen and VIP services. Also responsible for coordination of groups, with handover from point of "definite" status.

Key part of the pre-opening team, overseeing the Front Desk and Reservations teams at this 122 Hotel and Conference centre, operated by Delta Hotels.

Garage Cashier, Bellman, Room Service, Front Office, Reservations Agent and Night Audit at this 456 room full service hotel in downtown Montréal.

Part-time Switchboard operator, assisting with Front Office and Night Audit tasks / processes

Summer employment as general accounting clerk and inventory control at this 5 star hotel in downtown Montréal.

4 month internship as Night Auditor at this 299 room 5 star hotel in downtown Montréal.