Senior Program Manager
May 2021 - Mar 2022
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Joel Thomas Email & Phone Number
Director of Program Management
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Role
Director of Program Management
Location
London Area, United Kingdom, United Kingdom
Who is Joel Thomas? Overview
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Quick answer
Joel Thomas is listed as Director of Program Management based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Joel Thomas.
Joel Thomas previously worked as Senior Program Manager at Lexisnexis Risk Solutions and Program Manager at Lexisnexis Risk Solutions.
Profile bio
About Joel Thomas
Joel Thomas is a Director of Program Management. Colleagues describe him as "Joel has an unparalleled ability to establish, then lead and manage, large scale, highly complex programs whilst driving effective cross-functional collaboration, problem solving and successful delivery. Pragmatic, well organised and a great person to work with. Joel worked very hard in challenging circumstances to lead the implementation of Scaled Agile (SAFe) Framework for our largest portfolio of products - with a few hundred individuals involved this was a massive undertaking. Thanks… Show more" and "Joel is a product expert who has helped my team identify and implement optimal solutions on many occasions. He is a trusted partner whose expertise I admire and count on. Joel is serious about his work, systems, and processes. At the same time, Joel is easy-going, friendly and fun to work with. I can always count on Joel to ask the tough and necessary questions when it comes to vendor selection, and he never takes the "easy" route or cuts corners. Many times Joel… Show more"
Listed skills include Scrum, Saas, Agile Methodologies, Certified Scrum Master Csm, and 23 others.
12 roles
Joel Thomas work experience
A career timeline built from the work history available for this profile.
Program Manager
Apr 2018 - May 2021
Program Manager
May 2017 - Apr 2018
Senior Implementation Consultant, Emea
Sep 2016 - May 2017
Agile Practitioner And Project Manager
Jan 2015 - Sep 2016
Senior Project Manager
Jun 2014 - Jan 2015
Operations Product Owner
Lead two development teams on projects critical to the enterprise of a high-powered technology startup experiencing 50% growth per year. Responsible for the Agile/Scrum process for both teams: running daily standups, sprint planning, release planning and review, and retrospective sessions. Oversaw backlog management and ensured that user stories contained.
Dec 2011 - Mar 2014
Quality Support Manager
Responsible for the overall quality of the technical support experience of the company. Trained all new team members on product specific training as well as customer support best practices. Wrote and maintained training documentation, continuing education tests and career progression path and worked with support staff to identify career goals to foster.
Aug 2010 - Jan 2012
Support Community Moderator
Ran the online support community site by providing technical support to customers via online tickets, forum and user groups. Created clear, thorough and friendly answers to customer's questions and complaints. Curated online knowledge base, wrote help articles and facilitated customer's issues by facilitating them to the appropriate channel to resolve.
Aug 2008 - Aug 2010
Consulting Services Team Lead
Consulted start-ups and small businesses new to the product with software training and best practices. Maintained schedule for weekly appointments and trainings. Coached other Consultant team members on software use, consulting strengths and expertise, technical best practices and third party tools. Traveled to customer's offices to provide in-person.
Jul 2007 - Aug 2008
Tier Ii Technical Support
Provided advanced troubleshooting for escalated support issues as well as coaching and training for Tier 1 Support staff. Reviewed Tier 1 Support staff's written communication to customers. Handled escalated phone calls from upset and frustrated customers. Worked with QA team on escalated issues to obtain necessary information for bug fixes and usability.
Sep 2006 - Jul 2007
Help Desk Specialist
Datayard
Assisted customers with networking, e-mail setup, e-mail maintenance, and web hosting issues.
Nov 2005 - Jul 2006
FAQ
Frequently asked questions about Joel Thomas
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What is Joel Thomas's role at their current company?
Joel Thomas is listed as Director of Program Management.
Where is Joel Thomas based?
Joel Thomas is based in London Area, United Kingdom, United Kingdom.
What companies has Joel Thomas worked for?
Joel Thomas has worked for Lexisnexis Risk Solutions, Gfinity Plc, Appnexus, Jpmorgan Chase, and Infusionsoft.
How can I contact Joel Thomas?
You can use AeroLeads to view verified contact signals for Joel Thomas, including work email, phone, and LinkedIn data when available.
What skills is Joel Thomas known for?
Joel Thomas is listed with skills including Scrum, Saas, Agile Methodologies, Certified Scrum Master Csm, Crm, Lead Generation, Email Marketing, and Marketing Automation.
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