Joel Salve Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

• Release/Change Management: Oversee the release process for applications spanning platforms and technology, included by not limited to: Google Cloud Platform (GCP), BigCommerce eCommerce Platform, Oracle Cloud Retail suite ensuring secure and efficient change control and release management practices.• Incident Management: Lead the response to incidents, ensuring quick resolution, follow through to resolution, mitigation of risks, and implementation of lessons learned to prevent future occurrences.• DSO Integration: Integrate DevSecOps tools and practices at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery.• Automation: Develop and implement automation strategies for DevSecOps processes to enhance efficiency and effectiveness, utilizing scripting languages and automation tools.• Compliance and Best Practices: Ensure compliance with relevant security standards and frameworks. Promote security best practices and a culture of security awareness within the organization.• Collaboration and Training: Work closely with IT and business teams to foster a collaborative environment.Provide training and mentorship on DevSecOps best practices and incident response protocols.• Continuous Improvement: Continually evaluateDevSecOps tools, technologies, and processes for improvement opportunities. Stay abreast of the latest DevSecOps trends, threats, and technologies

Cloud & Cybersecurity• Streamlined IT Infrastructure Changes: Orchestrated seamless implementations of IT infrastructure modifications, ensuring minimal operational disruptions. Enhanced procedures led to a 100% success rate in change management over three quarters for 140+ managed sites.• Refined Risk & Impact Assessments: Introduced a comprehensive three-layer review system for risk & impact assessments, incorporating insights from process experts, technical experts, and BAU engineers to significantly mitigate potential risk & impacts.• Developed Resource Management Portal: Engineered a resource management portal to align engineering efforts, effectively eliminating last-minute confusion and enhancing operational readiness.

VGSPL• Led a Skilled IT Team: Managed a team of five specialists focused on Change, Problem, Configuration, and Capacity Management, ensuring high efficiency and compliance with IT standards.• Expertise in RFP Analysis: Specialized in rigorously analyzing Request for Proposals (RFPs) to determine feasibility within budget and resource constraints, frequently developing alternative solutions to meet strategic goals.• Decision-Making in Project Acceptance: Accountable for the critical review of Low-Level Design (LLD) and High-Level Design (HLD) documents, making pivotal go/no-go decisions to ensure project alignment with operational standards.• Conducted Comprehensive Safety Drills: Orchestrated bi-annual & annual drills for Business Impact Analysis (BIA), Business Continuity Planning (BCP), and Fraud Assessment for a division of over 200 employees, enhancing organizational readiness and security.• Developed and Led Training Programs: Achieved the highest recorded learning hours for two consecutive years by implementing a customized learning strategy that addressed both individual and organizational needs for a team of over 50 members.• Enhanced Employee Engagement: Devised and implemented innovative engagement strategies that led to the highest employee engagement scores within the team, as evidenced by yearly and quarterly third-party surveys.

VISPL• Super User and Pricing Analyst: Served as a super user within the continual service improvement team, effectively identifying and resolving pricing discrepancies on the Vodafone website for SMB and consumer products, ensuring pricing accuracy and consistency.• Training and Mentoring Leader: Trained and mentored over 300 new joiners, facilitating their smooth transition from on-the-job training to business-as-usual operations, enhancing team readiness.• Audit and Compliance Coordinator: Implemented rigorous process and application audits, preventing misuse and saving the company $170,000 bi-annually in potential revenue leakages.• Quality Assurance and Testing Lead: Led pre-release testing and user acceptance testing for new applications, identifying critical bugs and coordinating with development teams for timely resolutions, thereby improving product reliability and user satisfaction.

• Escalation Management Expert: Acted as the Subject Matter Expert (SME) for high-priority cases, effectively managing and resolving escalations to maintain service excellence.• Application and Billing Analyst: Analyzed over 15 applications to track and rectify asset ID discrepancies, resolving billing issues for customers and ensuring accuracy in financial transactions.