Joel Salve Email & Phone Number

Greater Toronto Area, Canada

• Release/Change Management: Oversee the release process for applications spanning platforms and technology, included by not limited to: Google Cloud Platform (GCP), BigCommerce eCommerce Platform, Oracle Cloud Retail.
• Incident Management: Lead the response to incidents, ensuring quick resolution, follow through to resolution, mitigation of risks, and implementation of lessons learned to prevent future occurrences.
• DSO Integration: Integrate DevSecOps tools and practices at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery.
• Automation: Develop and implement automation strategies for DevSecOps processes to enhance efficiency and effectiveness, utilizing scripting languages and automation tools.
• Compliance and Best Practices: Ensure compliance with relevant security standards and frameworks. Promote security best practices and a culture of security awareness within the organization.
• Collaboration and Training: Work closely with IT and business teams to foster a collaborative environment.Provide training and mentorship on DevSecOps best practices and incident response protocols.

• Cloud & Cybersecurity
• Streamlined IT Infrastructure Changes: Orchestrated seamless implementations of IT infrastructure modifications, ensuring minimal operational disruptions. Enhanced procedures led to a 100% success rate in change.
• Refined Risk & Impact Assessments: Introduced a comprehensive three-layer review system for risk & impact assessments, incorporating insights from process experts, technical experts, and BAU engineers to significantly.
• Developed Resource Management Portal: Engineered a resource management portal to align engineering efforts, effectively eliminating last-minute confusion and enhancing operational readiness.

• VGSPL
• Led a Skilled IT Team: Managed a team of five specialists focused on Change, Problem, Configuration, and Capacity Management, ensuring high efficiency and compliance with IT standards.
• Expertise in RFP Analysis: Specialized in rigorously analyzing Request for Proposals (RFPs) to determine feasibility within budget and resource constraints, frequently developing alternative solutions to meet strategic.
• Decision-Making in Project Acceptance: Accountable for the critical review of Low-Level Design (LLD) and High-Level Design (HLD) documents, making pivotal go/no-go decisions to ensure project alignment with operational.
• Conducted Comprehensive Safety Drills: Orchestrated bi-annual & annual drills for Business Impact Analysis (BIA), Business Continuity Planning (BCP), and Fraud Assessment for a division of over 200 employees, enhancing.
• Developed and Led Training Programs: Achieved the highest recorded learning hours for two consecutive years by implementing a customized learning strategy that addressed both individual and organizational needs for a.

• VISPL
• Super User and Pricing Analyst: Served as a super user within the continual service improvement team, effectively identifying and resolving pricing discrepancies on the Vodafone website for SMB and consumer products.
• Training and Mentoring Leader: Trained and mentored over 300 new joiners, facilitating their smooth transition from on-the-job training to business-as-usual operations, enhancing team readiness.
• Audit and Compliance Coordinator: Implemented rigorous process and application audits, preventing misuse and saving the company $170,000 bi-annually in potential revenue leakages.
• Quality Assurance and Testing Lead: Led pre-release testing and user acceptance testing for new applications, identifying critical bugs and coordinating with development teams for timely resolutions, thereby improving.

• Escalation Management Expert: Acted as the Subject Matter Expert (SME) for high-priority cases, effectively managing and resolving escalations to maintain service excellence.
• Application and Billing Analyst: Analyzed over 15 applications to track and rectify asset ID discrepancies, resolving billing issues for customers and ensuring accuracy in financial transactions.