Retail Store Tour Guide NRF 2024: Expo Tours - Achieving Operational ExcellenceNRF 2023: Expo Tours - In-Store Engagement GuideNRF 2022: Expo Tours - AI, Data Integration & Personalization

• Analyzed and executed actions based on result indicator reports, driving day-to-day operational improvements.• Conducted device training sessions for new and existing employees, focusing on Bluebird devices, RFID inventories, and Zebra printers.• Troubleshot and resolved technical issues with POS payment devices and other technology across all departments.• Led inventory management efforts, identifying challenges and optimizing control procedures to ensure accuracy and efficiency.• Oversaw health and safety standards, ensuring a compliant and efficient work environment across multiple areas in the store.

• Diagnosed and repair hardware issues, troubleshoot technical problems and advised on customer’s concerns and questions• Experienced in creating and closing tickets in BMC Service Desk Express for customer support. • Schedule appointments for performing migrations, replacements and follow ups through numerous steps of communication. • Strong problem-solving and analytical skills under high-pressure to come up with technical solution.