Joel Santos Email & Phone Number

San Juan, Puerto Rico

Puerto Rico

As a Project Manager, I have experience in handling IT implementations, building relationships across different business areas, and overseeing strategic portfolio projects that are aligned with our OKRs.In my work, I deal with a range of technologies. Some examples include Cloud Initiatives, Environments Parity, Data Warehouse Migrations, Storage Modernization, Identity Implementations, Infrastructure Migration from On-premise to Cloud, and Role-Based Access Control.To ensure efficient project management and seamless collaboration, I rely on various tools. These include Microsoft Project, Azure DevOps, Miro, Power BI, and Teams. These tools not only help us streamline our processes, but also ensure that everyone on the team is engaged and well-informed throughout the entire project lifecycle.

San Juan, Puerto Rico

As an IT Supervisor in PR Concra I lead the IT Department working with the IT Director to reach all de goals established by our organization. Administrative reports for goals reached including all the process documentation. Also leading over 7 IT projects that includes Software Implementation, Servers Migrations, Infrastructure, Federal It Grant Development. Responsible for managing projects scope, schedule, all risk, and escalate issue to top management when necessary, project documentation, communications at all levels and reporting process. Presentation of the most expensive projects to the board of directors with 100% of the projects approved and also I have to be involved in recruitment of IT personnel.

Comerio, Pr

Administration IT Systems and IT Project, project that involve infrastructure, communication, software implementation, upgrades, and having the inventory of parts for computers and peripherals, such as inks, paper, keyboards, mouse, monitors, among other things, maintaining good management so that the operation of electronic equipment never stops. Monitoring virtual servers in Windows and Linux, upgrading, patches, security firmware’s, enabling services when needed, creating and changing users accounts, emails, peripherals and all that involves end user support.

Ponce, Pr, Puerto Rico

Managing inventories, developing and implementing inventory programs. Attending supplier visits and coordinating services. Also I serve sometimes as a supervisor. Maintaining all the production process working correct. Internal auditor as well doing inspections in all areas and implementing new technologies and also I have experience as a buyer.

Atlanta, Georgia

Install, Support, Troubleshooting on all the Rees Scientific monitoring system. Validations on medication freezers, laboratory incubators, differential pressure, oxygen, etc.

Comerio, Puerto Rico

IT Director for the Municipality of Comerío, carrying out administrative tasks regarding computer systems and networks. In addition, I was working directly on the field repairing computers, servers, cabling, printers and other technical and administrative tasks such as:• Manage Active Directory.• Manage Group Policy.• Wiring.• Configure servers from scratch for IIS applications.• Generate Administrative Reports.• Repair computers and printers.

Worked for The Department of Treasure of Puerto Rico. My first tasks were equipment configuration for the Ivu Loto government project, and were followed by installation of those devices. Other main tasks involved: equipment repair, Python scripts revision, server and remote device configuration, also:• Supported technicians for device configuration and installation.• Supported clients in United States and other parts of the world.• Managed the development, implementation, installation, and operation of information and functional systems for the organization.• Server configuration.• Web Services configuration.• Configured and repaired data capture devices.• Customer service and orientation.