Joel Castaneda Email & Phone Number

Englewood, NJ, US

• East Coast Project Manager: Contingent Worker Oversight
• Large-scale Event Management
• Covid Concierge Service
• Leverage 10 contractors across multiple states to reduce backlog of celebrity & executive leadership concierge projects utilizing roles matrix prioritization model – clients included Google I/O, The Voice, and 300.
• Developed business processes to manage logistics, travel coordination, and operations for onsite client events, such as live performances, awards shows, and cruise onboardings – clients included Jingle Balls.
• Responsible for East Coast request for quote (RFQ) submissions, negotiation, and deal closure based off elicitation of project specifications, required inventory, and resource needs.

Paramus, New Jersey, US

• Surpassed annual sales goals every year by selling ~$7MM per year in lease/financing of Mercedes-Benz vehicles.
• Generated additional ~$500K/year revenue by upselling products/services, including Tire/Wheel Protection, Maintenance Plans, and Gap Insurance.
• Guided customers through bank approvals for lease/financing by working with finance managers and leveraging banking relationships to ensure approval within range allowed by their credit profile.
• Promoted within three months from Service Department to Sales Department.
• Most Recent DealerRater.com score: 4.9.
• Maintained Top 10 Sales status year-over-year out of team of 30 advisors.

• Personally assisted Lead Agent with retaining top sales for Mercury, Progressive, and Travelers in his region.
• Steered customers to appropriate plans designed to fit their driving history.
• Digitized forms/documents for distribution to clients and to insurance companies for existing claims.
• Provided Spanish language translation for non-English speakers.
• Managed in-person payment processing for existing clientele.

Deerfield, IL, US

• Responsibilities included adhering to HIPPA regulations, wire transfers up to $10,000, and operating Photo Equipment.

West Palm Beach, FL, US

• Closed 15 new gym membership signups per week.
• Increased gym profits by promoting additional products, including pre-workouts, apparel, and equipment.
• Ensured timely payment of monthly membership dues by monitoring current status in member management portal.
• Responsible for cash register reconciliation at the end of each shift.
• Aided in proper organization and maintenance of workout areas in adherence to current health standards.

Philadelphia, Pennsylvania, US

• Responsibilities included cash/financial asset management and reconciliation, bank deposits, and excellent customer service.

Associate'S Degree, International Business

High School Diploma, Engineering