Joel Schwan Email & Phone Number

Genoa, OH, US

United States

The essence of our work is to facilitate self-growth by helping to identify the core challenges and setbacks so that they can overcome them with confidence.Because we're all about growth – both personal and professional – for jobseekers, we're here to dive deep into your resume, cover letter, and LinkedIn profile, uncovering those tricky hurdles. Together.

United States - Remote

• Developed and delivered comprehensive contingent workforce program-focused training materials for clients, including training handbooks, demonstration models, multimedia visual aids, and tutorials on various Vendor.
• Delivered program management office (PMO) support and recommendations to clients with sound reasoning and actionable guidance, including designing the RACI, Standard Operating Procedure (SOP) documents, and best.
• Drafted concise reports with recommendations and solutions that considered a client’s needs, abilities, and constraints.
• Provided guidance for any occurring problems and issues after go-live.

United States - Remote

• Handled the requisitions for staff augmentation and Statement of Work contractors at Google, Uber, and Microsoft.
• Worked with suppliers and Microsoft’s Fast Track director to identify hiring requirements, resulting in a 20% cut in filling time and better-quality candidates for support engineers.
• Created PowerBI reports on candidate processes for client stakeholders. Analyzed data such as Time to Interview, Time to Hire, Candidates per Supplier, Candidates per Location, and Quality of Candidates, giving.
• Responded to questions/issues on overtime pay, time tracking, billing queries, and weekend work schedules for time management assistance.

Toledo, Ohio, United States

• Used recruitment resources to review and keep a pool of over 100 possible candidates, resulting in a 25% reduction in time-to-fill positions and enhancing overall hiring efficiency.
• Coordinated phone and onsite interviews with hiring managers, HRBP representatives, and candidates; and facilitated post-interview debrief meetings with all parties.
• Helped to create recruitment plans with L3Harris's HRBPs for maintenance technician and engineering technician positions.
• Examined hiring data to find patterns in recruitment methods and propose changes where necessary.

Millbury, Ohio, United States

• Boosted project success rates by 15% by implementing effective staff coaching, performance monitoring, and quality assurance, leading to improved project delivery timelines and client retention.
• Oversaw a full cycle hiring process, from interviewing to onboarding, and conducted comprehensive center training.
• Maintained accurate job requirements and job descriptions for all positions, ensuring an up to date work structure.

Oregon, Ohio, United States

• Demonstrated leadership by mentoring new hires and fostering professional development among existing staff, resulting in increased employee job satisfaction and improved store communication.
• Provided management with guidance on employee coaching, effectively reducing process gaps and ensuring compliance.
• Updated training processes by reviewing existing documentation, incorporating feedback from associates, and collaborating with the legal department on labor law compliance issues such as FMLA, ADA, and Title VII.

Perrysburg, Ohio, United States

• Enhanced service quality by 30% through the implementation of innovative solutions based on customer feedback, leading to increased customer retention and positive word-of-mouth referrals
• Developed strong relationships with the internal and external community, actively contributing to community outreach efforts.
• Addressed and resolved any employee relations issues: conducted investigations, applied corrective actions, and reported on incidents.

Perrysburg, Ohio, United States

• Successfully cross-sold products, contributing to revenue growth and meeting sales targets.
• Addressed customer inquiries with accuracy, offering solutions and information on specific products and services to meet their needs.
• Gathered and relayed customer feedback to the District Manager, influencing district strategies and product offerings.
• Kept abreast of the latest products and services, ensuring expert knowledge in customer interactions and maintaining a competitive edge.

Perrysburg, Ohio, United States

• Implemented strategic product recommendations, leading to a 15% increase in accessory sales alongside primary wireless plans, surpassing monthly sales targets.
• Facilitated informed purchasing decisions through comprehensive price and feature comparisons, enhancing customer satisfaction.
• Communicated current promotions, discounts, and special offers to customers, driving sales and loyalty.
• Coordinated and executed a comprehensive performance assessment for 5 team members, identifying key areas for professional growth and implementing targeted development plans that resulted in a 25% improvement in team.

Master Of Arts (M.A.), Industrial And Organizational Psychology

Bachelor'S Degree, Psychology

Activities and Societies: The National Society of Collegiate ScholarsMinored in English.