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@directaxis.co.za
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Joelson Chibanda is listed as Process Analyst at FNB South Africa, a with 17632 employees, based in City of Cape Town, Western Cape, South Africa. AeroLeads shows a work email signal at directaxis.co.za and a matched LinkedIn profile for Joelson Chibanda.
Joelson Chibanda previously worked as Quality Assurance Specialist at Direct Axis and Quality Assurance Team Leader at Direct Axis. Joelson Chibanda holds Bachelor Of Commerce (B.Com.), Marketing from Zimbabwe Open University.
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AeroLeads found 1 current-domain work email signal for Joelson Chibanda. Compare company email patterns before reaching out.
I am a highly self- motivated individual who has gained extensive experience in the client service industry. Through my dealings with various clients, I have come to appreciate that it is important provide quality service and to manage expectations. All clients are different and need to be dealt with according to their individual traits. My work experience has taught me effective time management, self- discipline, assertiveness and quick decision making. These skills were cemented as I worked full time and studied part time to attain my degree in marketing I put great emphasis on continual self -growth and am constantly challenging myself to do my best in every situation.
Listed skills include Management, Customer Service, Team Leadership, Business Strategy, and 11 others.
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A career timeline built from the work history available for this profile.
Western Cape, South Africa
Building relationships across teams and functional lines to enhance work delivery, collaboration and innovation.Leverage processes and technologies to meet business needs.Identify business process improvements (cost savings or efficiency improvements)Conduct time studies on processes.Manage own development to increase own competencies.
Cape Town Area, South Africa
Providing an independent and unbiased audit function.This includes support to Agents, Team Leaders, Business Unit Leader (BUL) and Business Centre Leader (BCL) by driving the Quality, Compliance and SOP function to higher level. This entails monitoring and evaluating Compliance, SOP & Quality drivers and issues. Duties:Review a range of calls for auditing purposesIdentify risk and compliance issuesReview issues detected with relevant role playersEnsuring the quality of all calls made based on benchmarks defined by the Quality Assurance Department.Be proactive with risk identifiedDaily administrationIdentify gaps and feedback to training and operational departmentsCoordinates and facilitates call calibration sessions.Provides feedback to call centre team leaders and managersPrepare and analyzes internal and external reports for management staff review
Cape Town Area, South Africa
Role Core PurposeThe Quality Assessor team leader actively manages a team of assessors to ensure that all assessment mandates are met.They are responsible for ensuring the quality of feedback as generated by assessors to operations by actively coaching and calibratingThey are responsible for managing and ensuring staff performance and adherence to company policies They are responsible for communicating trends and providing reportsThey are responsible for managing relationships with areas being assessedThey are responsible for adherence to internal departmental policies and processesKey ResponsibilitiesMandate and sample rate management within teamPerformance managementReporting on team performance and trends identifiedCalibration within teamCalibration with loans operations and fee incomeProcess MaintenanceBuilding relationships with key individuals and teams to actively drive down non-complianceRelationship ManagementMaintain team capacity and skills management information
Direct Axis
Assessing, linking and saving FICA documents for Contracts Department- Linking & saving Credit & Validation documents- Linking & saving Fraud documents- Follow up on outstanding documents for Credit, Validations and Fraud Departments- Follow up on outstanding documents for Contracts- Verify bank details with relevant banks on application- Risk assessment of potentially fraudulent applications- Investigation of bank account changes & application bank verification- Confirmation of employement.
Harare Zimbabwe
Market research for new productsDay to running of factoryPayrollGeneral adminstration
Other employees you can reach at fnb.co.za. View company contacts for 17632 employees →
Thabo Mamabolo
Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa
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PF
Potter Fiona
Colleague at Fnb South AfricaDurban, Kwazulu-Natal, South Africa
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AS
Andrew Scott
Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa
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DN
Difference Nkuna
Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa
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ZM
Zolisa Manama
Colleague at Fnb South AfricaGauteng, South Africa
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DS
Donovan Schoombee
Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa
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AV
Avashnee Vandiar
Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa
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JB
Johannes Branders
Colleague at Fnb South AfricaSouth Africa
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KM
Keketso Masaleng
Colleague at Fnb South AfricaPretoria Metropolitan Area, South Africa
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SB
Sylvester Baiden-Amissah
Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa
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Quick answers generated from the profile data available on this page.
Joelson Chibanda works for FNB South Africa.
Joelson Chibanda is listed as Process Analyst at FNB South Africa.
AeroLeads has found 1 work email signal at @directaxis.co.za for Joelson Chibanda at FNB South Africa.
Joelson Chibanda is based in City of Cape Town, Western Cape, South Africa while working with FNB South Africa.
Joelson Chibanda has worked for Fnb South Africa, Direct Axis, Cover Models, and Lunar Graphics.
Joelson Chibanda's colleagues at FNB South Africa include Thabo Mamabolo, Potter Fiona, Andrew Scott, Difference Nkuna, and Zolisa Manama.
You can use AeroLeads to view verified contact signals for Joelson Chibanda at FNB South Africa, including work email, phone, and LinkedIn data when available.
Joelson Chibanda holds Bachelor Of Commerce (B.Com.), Marketing from Zimbabwe Open University.
Joelson Chibanda is listed with skills including Management, Customer Service, Team Leadership, Business Strategy, Time Management, Banking, Digital Marketing, and Analysis.
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