Joelson Dos Santos

Joelson Dos Santos Email and Phone Number

Senior Manager | PMO | Operations | Process Automation & RPA | IT Management & Integration | IT Compliance | Agile | MBA @ Pluxee
Joelson Dos Santos's Location
São Paulo, Brazil, Brazil
Joelson Dos Santos's Contact Details

Joelson Dos Santos work email

Joelson Dos Santos personal email

n/a
About Joelson Dos Santos

Professional with more than 25 years of IT background and more than 15 years in Management position, developed in both Brazilian and Multinational companies in several sectors, such as: Technology, Finance, Services and Educational. Strong experience in IT and related areas (Technical, Governance, Integration, Security) and methodologies, evolving Project Management and Process Optimization, with focus to provide alignment and ensuring execution from strategy to day to day business, attending to internal and external customer needs.I’m known by my colleagues as a team-player, with excellent communication and leadership skills, while leading different projects in the organization. My expertise in IT & Operations, in addition to the ability to manage ambiguity, enables me to manage very complex projects, achieving processes improvements and optimizations, increased efficiency and better customer satisfaction. I’m a self-taught person, eager to learn and contribute to the business with my experience and strong soft skills. Experience with international teams, working in a multicultural environment complete my profile.Portuguese (native) | English | Spanish

Joelson Dos Santos's Current Company Details
Pluxee

Pluxee

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Senior Manager | PMO | Operations | Process Automation & RPA | IT Management & Integration | IT Compliance | Agile | MBA
Joelson Dos Santos Work Experience Details
  • Pluxee
    Operational Efficiency & Automation Manager
    Pluxee Sep 2023 - Present
    São Paulo, Brazil
  • Pluxee
    Pmo Manager
    Pluxee Aug 2023 - Sep 2023
    São Paulo, Brazil
  • Sodexo Benefits And Rewards Services
    Pmo Manager
    Sodexo Benefits And Rewards Services Nov 2021 - Sep 2023
    São Paulo, Brazil
  • Sodexo Benefits And Rewards Services
    Operations Manager
    Sodexo Benefits And Rewards Services Mar 2018 - Nov 2021
    Sao Paulo, Brazil
    • Responsible for back office areas: Shared Services Center, providers payment lean cell, health integrated management;• Responsible for the related third-party service providers contracts. Budget management;• Implementation of a robot process automation (RPA) solution, increasing the performance of the processes and lowering the costs with a very short payback time.
  • Sodexo Benefits And Rewards Services
    Project Manager
    Sodexo Benefits And Rewards Services Jan 2016 - Mar 2018
    Sao Paulo, Brazil
    • Management of internal and third-party project managers;• Brazil implementation of the global project management system;• Project management KPI's and dashboard creation as well as an internal workforce management tool;
  • Sodexo Benefits And Rewards Services
    Project Management Specialist
    Sodexo Benefits And Rewards Services 2013 - Jan 2016
    Sao Paulo, Brazil
    • Management of strategic and complex corporate projects;• Participation of the internal project management methodology development team;• Card technology change for food cards - Management of the project that changed more than 5 million active cards in a 4 months window from magnetic stripe to EMV chip technology;• Management of the Fuel and Fleet solution implementation project
  • Sodexo Benefits And Rewards Services
    It Governance Supervisor
    Sodexo Benefits And Rewards Services 2008 - 2013
    Sao Paulo, Brazil
    • Planning, mapping and implementation of processes and procedures aiming the continuous improvements of IT services & Operations quality;• IT Service Management processes implementation based on the best practices of ITIL; Key Performance Indicators development; Business processes design
  • Eds, An Hp Company
    Information Specialist
    Eds, An Hp Company Sep 2006 - May 2008
    Off-shore project in HR/Benefits systems for a major American airline company (AA).
  • Estácio Uniradial
    It Manager
    Estácio Uniradial Apr 2005 - Oct 2005
    Responsible for the IT infrastructure and systems for both administrative and educational areas.
  • Canbras Tva
    Operations Director
    Canbras Tva May 2000 - Jun 2004
    Responsible for managing the Call Center, Production (billing and back office), Help-desk for internet broadband subscribers, Collective Agreements and Corporate Telephony departments.Management of the billing system operation, generating payment slips, billing controls, financial reports, parameters and other system functions.
  • Canbras Tva
    It Manager
    Canbras Tva Nov 1998 - Apr 2000
    Responsible for centralized IT support: corporate systems (Intelecable, Oracle, Microsiga), as well as internal network infrastructure (LAN/WAN) and helpdesk for users.Integration of the Information Technology area with all other departments, assisting in the alignment of company objectives and needs.

Joelson Dos Santos Skills

It Service Management Itil Team Leadership Management Integration Information Technology Governance Business Process It Management Pmi Service Management It Strategy Leadership Erp Service Delivery Pmo Outsourcing Telecommunications Iso 20000 Incident Management

Joelson Dos Santos Education Details

  • Insper
    General Management
  • Universidade Santa Cecília Dos Bandeirantes
    Universidade Santa Cecília Dos Bandeirantes
    Information Technology

Frequently Asked Questions about Joelson Dos Santos

What company does Joelson Dos Santos work for?

Joelson Dos Santos works for Pluxee

What is Joelson Dos Santos's role at the current company?

Joelson Dos Santos's current role is Senior Manager | PMO | Operations | Process Automation & RPA | IT Management & Integration | IT Compliance | Agile | MBA.

What is Joelson Dos Santos's email address?

Joelson Dos Santos's email address is jo****@****.com.br

What schools did Joelson Dos Santos attend?

Joelson Dos Santos attended Insper, Universidade Santa Cecília Dos Bandeirantes.

What skills is Joelson Dos Santos known for?

Joelson Dos Santos has skills like It Service Management, Itil, Team Leadership, Management, Integration, Information Technology, Governance, Business Process, It Management, Pmi, Service Management, It Strategy.

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