· Monitors productivity, compliance, and quality measures; utilizes in-house data to advise key stakeholders/client owners on program benefits and trends, compiling reports/analyses as needed to support overall department needs· Manages overall daily operations of the pharmacy teams, including recruitment/hiring/onboarding, evaluating staffing needs and ongoing operational policies/procedures· Provides oversight of operational budget, Profit and Loss management, assessing budgetary needs/restrictions as it relates to program/colleague productivity, evaluating issues both internally and client-based, and providing feedback/insight on overall business line revenue· Analyzes program results and prepares client-facing information as it relates to program revenue, productivity, and performance. · Acts as product owner with several preferred vendors; monitor compliance and execution of contractual obligations, provide support in addressing issues/escalations pertaining to all vendors, provide support to IT, finance and operations on overall program expectations.

Specializing in Healthcare Management Consulting in Clinical Operations and Care Access-Case Management operations, including development of workflow process improvement, job descriptions and evaluations, and performance metrics-Clinical optimization related to patient throughput and management of inpatient flow procedures-House management utilization and providing deliverables pertaining to best practice patient placement within hospital systems-Care Access solutions involving pre-registration logistics and streamlining patient intake procedures

-Established client relationships with Local Education Agencies, including Superintendents, Chief Business Officials, and County Officials throughout Northern California.-Managed 40-45 larger client accounts and maintaining existing client relationships through group presentations and individual training sessions.-Gaining a thorough understanding of issues pertaining to public schools and aided directly in assisting districts to generate revenue up to $1 million each year.-Analyzed data pertinent to district administration and engaged in consultative selling process with multiple products and services.-Consistently generated leads and closed sales, averaging over $50,000 in company revenue per quarter.-Negotiated and renewed contracts with clients on several services.-Identified nationwide trends and issues surrounding Education Administration and consulting clients on areas of improvement within school districts, including attendance management and special education.

Reviewing existing client documentation, conduct interviews to gather mandated information and to determine key issues, and identify current problems the client is facing. Establish and maintain client relationships with school district personnel, ranging from superintendents to site secretaries.• Document existing school site policy and procedure in regards to compliance with Federal and State programs.• Working in a collaborative work environment to achieve internal deadlines.• Develop an intimate understanding of client’s district culture by employing a wide variety of research methods, including, but not limited to, analyzing in-house data and conducting on-site interviews.Entering compliant data and documentation of vital client annual claims.• Prepare a draft and final report to clients based on documentation received from clients throughout the school year and offer recommendations to improve compliance and revenue of client data.

-Communicated daily with clientele in assisting CEO with proper compliance practices and environmental initiatives-Researching proper legislative practices and organizing client communication on state and federal issues-Organized collaboratively with several foundry leaders and employees in annual company conference-Worked in various office jobs, including word processing, data entry, faxing, filing, and monthly newsletters.

-Conducted on-site interviews with varying levels of staff in determination of meeting job expectancies and requirements -Developed job evaluation process that was used in semi-annual performance reviews-Created job satisfaction surveys for several departments

Involved with maintenance and inspection of vital assets, including daily audits and updates of data integrity.Participated in 14-week training in University Police Security Academy, with learned skills in CPR, professional verbal communication, and customer service.Received Supervisor status in 2007, involving daily communication with upper-level management, updating of security procedures, and training and recruiting of new employees.